Reviews
My experience with Hailey was amazing. She was very...
My experience with Hailey was amazing. She was very energetic, helpful, and just fun to be around. I definitely loved buying my truck from her! I'm thankful she was able to accommodate me since I'm from out of state.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They did a great job. Prompt and kept me informed on...
They did a great job. Prompt and kept me informed on progress. Good service, good price. Brian was friendly, informative and polite and kept me updated on progress of my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Andrew knocked it out of the park. I honestly dread going...
Andrew knocked it out of the park. I honestly dread going onto car lots, but he made the experience completely painless. Thank you for the outstanding help and kindness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service manager was very professional and courteous...
The service manager was very professional and courteous he explained all the work that needed to be preformed and gave me the price for each service. Every thing was done to my satisfaction. Benny Cotton
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Haley done a great job at selling me the perfect car! She...
Haley done a great job at selling me the perfect car! She listened to everything I wanted and got me into the car I wanted! I would go to her a million more times!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really like the friendly atmosphere they always have...
I really like the friendly atmosphere they always have Nice cars on the showroom floor and not no pushy sales people. And as always good friendly receptionist
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The guys were kind and fixed me with a brand new car in...
The guys were kind and fixed me with a brand new car in my price range. I got nothing but kindness from the team and I look forward to working with them in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well, I was recommended 4 or 5 services which a few I’ve...
Well, I was recommended 4 or 5 services which a few I’ve already done on my own, which means they didn’t visually check the fluids & I changed the NGK spark plugs about 3 months ago not to mention ($225) to change a spark plug that takes less than 5 minutes WoW! Then when I scheduled the appointment it would of been nice to know that during the Test of the recall they would change the oil for free, because I change my own oil every 3months or 5000 miles with Royal Purple HMX 5w20 which is $50 which was a waste of money since y’all drained it & they put the OEM Plug back in and god only knows what they did with my ValvoMax Stainless Oil Drain Valve - No Tools, No Mess, Fast Drain - for M14-1.50 - Stainless Drain Hose Attachment. When I asked the service advisor he said yes they replaced it, well they didn’t ($44.99 + Tax). It would have been reassuring if I’d got the report from the Recall Test showing the results.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we will resolve this issue immediately. We set high standards for ourselves and our team members, and feedback like this will help us to improve. If you would like to discuss this issue further, please contact us at (918) 770-0865.
Ms. Mitchell was friendly and professional, keeping me up...
Ms. Mitchell was friendly and professional, keeping me up to date on the progress of service and service requirements. Stacy informed me of different options available to take care of needed repairs. Thanks excellent job!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I love the Genesis brand. As someone who has owned...
I love the Genesis brand. As someone who has owned Porsche, Mercedes, BMW, I would say that the customer service experience is lacking at this time for Genesis still operating out of the Hyundai dealership. If Genesis wants to continue to move forward with their brand, I think they need to consider a more personalized and “Porsche” level of customer service from the time you walk in the door, through the purchase, and on through to the maintenance services offered.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car