Reviews
2013 Fiesta, recall and service.
Crossroads Service and I had gotten off on the wrong foot some time ago. This experience was good, and rectifies the situation. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear that you were pleased with your visit, Denis! We appreciate your positive feedback. Please don't hesitate to give us a call if there is anything we can do for you.
Good Job
Staff was helpful and friendly. Service was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
BR549
Service was performed as specified. Service was performed as specified.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than happy to have been of service, John. Thank you for the positive feedback.
Great Service
I had a great experience with Crossroads Ford; this is the 2nd vehicle I have purchased from there. They worked with me to get the payment range I wanted; they stayed late to finish the process the same day so I didn't have to return. The salesman; Chris Allison; took the time to explain all the new gadgets that came with my new SUV.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Don't hesitate to call us if you ever need anything.
Senior Safety Representative
Friendly and most important, they remember who I am. Service writers always remember to treat the service customers like they are the most important element in the business of selling new and used cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service!
Staff was very helpful and service technician performed warranty work in timely fashion. However, replacement part didn't correct problem. Technician to troubleshoot problem and get back with me.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Clyde! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied.
Aaron is the BEST
Aaron Thore always makes my visit to Crossroads a positive and pleasant experience. The technicians always get it done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good Service
Service personnel were courteous, and the service to my car was finished in a very reasonable time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. Please let us know if there is ever anything else we can do for you in the future!
Great Sales and Service experience.
After having such a positive purchasing experience in 2015 where I purchased both a Fusion and a Fiesta, I began bringing my 1999 F150 to your shop for service. Crossroads Ford has a great staff and competitive service rates to any shop in the Triad. I've taken my F150 to some budget shops, and either they lacked knowledge for the needed repair or actually charged more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Always friendly an eager to help. Listen to what you have to say and respond to your questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase