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Duncan Hyundai

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (240 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (240 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Robert Roy

Duncan Hyundai have taken care of my wives car for years, when it came time to replace it, they gave us a good trade in appraisal and worked hard to help us find something that worked for us. They did a great job, I really appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Well done as always

Duncan Hyundai always does a phenomenal job. I had a problem with my battery that required my car to be towed. Within seconds of my car arriving, techs were already trying to figure out the problem. Exceptional and honest service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Everyone was extremely friendly and helpful after I had a terrible experience at the Hyundai in Roanoke.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Hyundai SUV

This was the best car buying experience by far! Every person we had contact with offered us a fantastic attitude and better customer service than you could imagine!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying Experience

I am very happy with my buying experience. I was able to start the process online which made things very easy for me. I did get a little disappointed when I had to wait for the wiper repair but Jeff made sure things were completed and all was good before I took my new car home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Review of expereience in buying a used car

We had a wonderful salesman and the customer service was fantastic. When I buy another car I will definitely come to Duncan. Our salesman was straightforward and truthful with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome service!

I was treated very professionally and with great kindness!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sandy Williams

Always receive great service and I am well taken care of a Duncan's. They know how to care for the customer. I have used both the Hyundai and Ford Service at respective Dealerships. The service people at both facilities are very hard working and always strive to do the job right. Mr Duncan, if you have not given Lloyd Sowder a raise lately, please do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A service

Service department was excellent, quick service and knowledgeable team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Manger

They are a great dealer for Hyundai. Very good customer service. Good knowledge of the vehicles. A very good experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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