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Whitten Brothers of Richmond

(860 reviews)
Visit Whitten Brothers of Richmond
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (877) 280-0203 (877) 280-0203
Used (866) 966-0854 (866) 966-0854
Service (877) 501-3980 (877) 501-3980

Reviews

(860 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitten Brothers of Richmond from DealerRater.

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Awesome and smooth experience!

I really enjoyed working with Bruce BBQ. He made the overall experience so delightful. Such a happy and knowledgable team. I would recommend this dealership to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good experience

The folks there are competent and attentive. They found a way to add more discounts to get closer to the the price I wanted. Like all dealerships, their advertising draws one in with the promise of a lower price than will really happen. However, they are better than most in being more transparent. Getting the APR for financing from them required a question or two, but they came through and looked for the best deals. They delivered a clean vehicle ready to roll on short notice. There wasn't the typical pressure to buy lots of extra stuff (extended warranties, undercoating, etc.), they simply made the offers. These are very nice folks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! We re happy to know that our team was attentive and helpful during your recent experience. We will make sure to share all your feedback with management and we hope that you will continue to choose us as your dealership!

After 6 months I bought my 2018 Jeep Compass at this...

After 6 months I bought my 2018 Jeep Compass at this dealership, I’m having an ac problem that I never had with any older cars I owed before. Instead of blowing cool air, it blows a hot air. And when I called to check if I could check the cars problem, they scheduled me for a 2 weeks waiting. To get my money only took couple hours. Your name should be ENEMIES?! Telma Santos

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Pleasant car buying experience, Bruce was a great help...

Pleasant car buying experience, Bruce was a great help and he helped me find the car of my dreams! Definitely would recommend Bruce “BBQ” Anderson!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are delighted to know that you had a pleasant car-buying experience with us and with the help of Bruce. We value your business!

Quick and painless process. Had exactly what I was...

Quick and painless process. Had exactly what I was looking for already on the lot. Howard was very pleasant to work with would highly recommend him and Whitten brothers to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Paul! We will be sure to thank Howard for providing you with excellent service. We look forward to working with you again!

BBQ Bruce was a pleasure to work with. He was...

BBQ Bruce was a pleasure to work with. He was knowledgeable, very patient and kind. This is our second car from Whitten Brothers. They are always a pleasure to work with. Hope is financing was also wonderful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I am so glad to be a part of the Whitten Brother family....

I am so glad to be a part of the Whitten Brother family. Everyone was so nice and accommodating. BBQ was very patient with me, and I wasn’t the easiest customer. I finally got the Jeep I have wanted for years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will be sure to thank BBQ and the rest of the team for helping you get the Jeep you wanted. We look forward to working with you again!

Daniel O'Reilly was very friendly and helpful throughout...

Daniel O'Reilly was very friendly and helpful throughout the entire buying process. Would definitely send friends to him who are looking to buy in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Well Run Dealership with Quality Autos/ Trucks

Howard Hall is a great no pressure salesperson who makes sure you are informed of their inventory and service / support after the sale. A very smooth truck buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I had a very relaxed, friendly and efficient process...

I had a very relaxed, friendly and efficient process purchase process. My sales person Howard was excellent. This is my second purchase from Whitten and I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.