Skip to main content

Whitten Brothers of Richmond

(860 reviews)
Visit Whitten Brothers of Richmond
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (877) 280-0203 (877) 280-0203
Used (866) 966-0854 (866) 966-0854
Service (877) 501-3980 (877) 501-3980

Reviews

(860 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitten Brothers of Richmond from DealerRater.

Want to share your experience with this dealership?

Write a review

My family has been doing business with Whitten for years...

My family has been doing business with Whitten for years and its always been a great experience. Bruce BBQ Anderson was awesome to deal with very personable and worked with me to get me in my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They are the best they really looked out for me and the...

They are the best they really looked out for me and the service department is awesome is good as it gets very friendly people there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Howard and the team at Whitten made the car buying...

Howard and the team at Whitten made the car buying process so easy! I’d recommend them to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After dropping our daughter off at college, we decided to...

After dropping our daughter off at college, we decided to drop in for a quick look at a new Jeep Wrangler. This was on a Friday at 5 pm, and before closing at 6 we had a deal on a new Jeep and I traded a 2019 Chevy truck for a 2020 Ram Laramie sitting it the spot next to us. Well, that was easy and Willie made it happen, with our trade-ins 100 miles away! Switching vehicles was effortless as they met us halfway and dropped them off on our schedule. Great service and the price was right. Wish they were closer but a good excuse to visit the kid and get the service we need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was great and Willie was great to work with. He...

Service was great and Willie was great to work with. He made it a wonderful car buying experience . Really appreciate the quick response to look at car and his willingness to be flexible with my achedule

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a used Jeep Cherokee-good experience

I found this dealership online while shopping for a vehicle and they had the make, model and color that I was looking for which had been a difficulty earlier. I ended up working with Bruce BBQ Anderson and it was a great experience. He was very helpful. He was kind, knowledgeable and in no way a pushy sales person. While he continued to check on me and maintained communication in checking to see if I was still interested in the 2019 Jeep Cherokee that I ended up purchasing, he never tried to railroad me or talk me into anything that I didn't need or want. He answered all of my questions and was quick to find answers that he didn't know off the bat. I had a great experience with Bruce and the dealership and would recommend them to others. The finance associate I dealt with was also very nice, answered my millions of questions lightheartedly and helped me to find a good rate. Great job all around.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Incredible Experience!

I purchased a 2019 Jeep Wrangler Unlimited Sport and my experience from start to finish was incredible. From walking in the door to driving away in my jeep, I couldn't have been happier. Both Margaret & Howard were friendly, helpful, and informative. This was my first car purchase in 10 years and I wouldn't have wanted it to be anywhere else other than Whitten Brothers with the help from Margaret & Howard. If you're buying a jeep there is no other place to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I Purchased a used Jeep Grand Cherokee.

We just purchased a 2017 Jeep Grand Cherokee Limited. I had the pleasure of working with Bruce Anderson and it was a great experience. Our Financial Advisor Jay, was very informative and went above and beyond to get us the best possible rate. I will highly recommend these gentlemen to anyone who is interested in purchasing a new vehicle in a great atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Great experience!

Howard was great. He was easy to work with and very professional. I am very happy with the Grand Cherokee Overland that I purchased. This is my second Whitten Grand Cherokee. I bought the first one from the Ashland location 8 years ago and am now giving it to my daughter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service, excellent people! I am thrilled with...

Excellent service, excellent people! I am thrilled with my new Promaster! They made everything so easy!!! I will be buying another as soon as possible.... don’t waste your time trying elsewhere, these people know what they’re doing!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.