Reviews
Write a reviewGreat deals!
I have bought 3 vehicles so far from Conway Heaton. It's a very comfortable family atmosphere and I always get a great deal. Plus, the service department is top notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great dealership experience!
Conway Heaton always does a great job. The service department is friendly and helpful. I also purchased my car there and had a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ryan Bushey?s Review of Conway Heaton
If you need a car, truck, van or suv Conway Heaton is the only place to go. Their kind staff will help out with any of your car buying needs!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ryan, thank you so much for your positive comments about Conway Heaton! If you're ever in need of more help, please let us know!
Williamglewis67@gmail.com
Carel in the service department is great very nice and helpful. The Service Tec. didn't get his name was super fast I was in and out in less than a hour. Carol at the front desk is so nice and sweet everyone that works there are so nice and seem so happy makes a visit there so enjoyable. Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, thank you for your kind review; we are happy to pass along your comments to the team here at Conway Heaton! Please let us know if there is ever anything else we can do for you! Safe travels!
2018 Ford Focus
They are a great car lot to work with very polite and helpful. They went above and beyond to get me into a great car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, we're glad to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nice experience
Great sale staff, large inventory to choose from and easy to deal with. Overall a good car buying experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
0 stars pushy and lied to
0 Stars Pushy and lied to us. Told via text after about 5 days or sales person Kim texting me they will work with us on price and payment with warranty to fit our budget. So of course went in and did everything to find out they were nowhere near the price I said and the financial guy was told higher payments then we could do so that was higher also all without a warranty. Price was also much higher than Kelly blue book value for fair market value.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ryan, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to Nicholas Heaton at (502) 348-3929 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
HORRIBLE!!!!!!
ZERO stars on every thing. Never ever go here, we had went last Saturday and looked at a van, they were very pushy. we told them we would come back later in the week, the sales lady Kim texted my husband everyday asking us to come in. My husband told her a price and a payment rate we had to be at she said yeah come on in and we'll work with you so assuming we would be at that price point and payment rate we went ahead and let them start the process of getting it approved. they ran our credit 8 times! so now our credit has dropped several points and they totally lied the price was at least $2000 over our price point and $100 even tho the sales lady told us they would get it where we need it. So now we're still carless and our credit is even lower. Do your self a favor DO NOT trust them. Also the price of the van was WAY over Kelly blue book price.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Heather, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward correcting this matter for you. Please reach out to Nicholas Heaton at (502) 348-3929 so that we can have this issue resolved. Thank you.
0 stars Pushy and Lied
0 stars Pushy and lied to us. Told via text after about 5 days or sales person Kim texting me they will work with us on price and payment with warranty to fit our budget. So of course went in and did everything to find out they were nowhere near the price I said and the financial guy was told higher payments then we could do so that was higher also all without a warranty. Price was also much higher than Kelly blue book value for fair market value.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fusion!
The service was good. They got us in and got the job done and got us out
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase