Conway-Heaton Inc

Pricing getting out of control. Have used this dealership for all my truck needs but over $200.00 for a oil change is getting out of hand. Will start looking elsewhere. Mark Koenig

Fast, quality service at a reasonable price. Friendly service department personal.

Thank you for servicing my mustang, your people do a great job.

My car was ready quick and was called before y additional services were performed

The staff is always helpful in the service department, glad to have a good go-to dealer to get the job done and done right

It was pleasant.they were very helpful and informative.

The Customer Service at Conway Heaton is excellent. Always meeting and exceeding expectations. Our Sales Rep Larry Cave still contacts and checks to c how the Explorer is doing. What awesome customer follow up. Conway Heaton will always have my business.

I worked with Chad and George to purchase a 2016 Hyundai Accent on 9/22/17. I live an hour away, so I was able to give them a check list of all my questions and concerns about the vehicle and they were quick to respond. They also provided me with a free car fax report and had the best price of any dealership that I had spoken too. They let me take my time to look over the vehicle and answer any additional questions that I had and never tried pressuring me into buying the car. I would recommend them to any friends and family for future purchases.

DATE: September 24.2017 TO: Manager Conway Heaton, Inc. RE: 2005 Chevy Trailblazer 4D Utility VIN #1GNDS13S852192592 On February 18, 2016 I purchased from your dealership the above mentioned vehicle for the purchase price of $4200, minus $500 down, plus fees and taxes. The car was financed for 42 months bringing the total amount due for the car to $6876.02. The odometer reading on the vehicle was 194,746 miles. Before agreeing to the purchase of the vehicle I was told by the person who sold me the car (Terry Cruse, who I believe is no longer with the company) that he would have the mechanics at Conway thoroughly check the car out, engine and all, to make sure that it was in good condition and reliable. After being informed that it was in good shape and would be a good vehicle to get me back and forth to work I agreed to purchase the vehicle. Several months after having purchased the car I had to have the water pump replaced along with the serpentine belt. When I informed Mr. Cruse of this he said that it was a used car and that there would be some repairs. Then in December, 2016 the tension pulley and/or belt tensioner had to be replaced too. The car was always serviced every three months to make sure the oil, filter, and fluids were checked and changed. In June 2017, I noticed that the car was starting to hesitate, or lack power, so I took it to American Tire to have new spark plugs installed and to find out why it was making a knocking sound. I was told that along with needing new spark plugs, the OLBR water inlet and camshaft actuator had to be replaced too. This ended up costing me $592.16 and it was still making the knocking sound. The mechanic informed me that the car was getting ready to throw a rod and that the motor had to be replaced. For five (5) weeks I was without a car and had to find a way to get back and forth to work and get the motor replaced. When the mechanic removed the motor from the car to put the new rebuilt motor in, I was told that it was not the original motor that came with the vehicle, but instead it was a motor from Pull-A-Part. I was not informed of this information when I purchased the vehicle from Conway Heaton. The cost of replacing the motor and labor came to $1876.00. Then after having the motor replaced, the transmission started acting up and it too had to be replaced costing $972.00 plus the cost of having the car towed back to the mechanic in Louisville. Each time I had one repair made something else came up needing to be done: the vapor canister purge solenoid had to be replaced costing $274.03 and the starter had to be replaced along with securing the front bumper as it was about to fall off for a cost of $411.02. All in all, with receipts of the repairs made, I have put almost $4200 in trying to fix this vehicle and am anxious each time I drive it for fear that something is going to happen and I will be left stranded somewhere especially since I work 2nd shift and it is late when I get home at night. I basically live from pay check to pay check and have worked hard to pay the car off in March of this year. I have only had this car for eighteen (18) months. In consulting with an attorney regarding all the issues that have come up with this car in the past few months I would have to come up with money which I don’t have to do the research on the car . I have enclosed pictures of the motor that was taken out which showed that it was from Pull-A-Part and of the transmission where it was falling in pieces. I don’t know what good will come from writing this letter except to let me vent my frustrations over having purchased what I consider to be a “lemon” or, maybe be of help to someone else and to send a copy to Consumer Affairs. As I stated above, I live from pay check to pay check and work to save up money to try and get ahead only to feel like I’m right back where I started. If I trade the car in I won’t come close to getting the $4200 that I have put into it these past few months and still have other issues to deal with on the car while feeling stressed and anxious.

Service was excellent, price was good, and everyone was friendly. We especially appreciate the service the person who put the tires on the car provided!