Reviews
Easy to work with, knowledgeable and friendly.
Easy to work with, knowledgeable and friendly. Will be a customer for quite a long time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello. It is thrilling to see that you had such a memorable experience with us at Lucas Smith Chrysler Dodge Jeep. We're glad you experienced how knowledgeable and friendly our team is here. Thank you so much for your delightful review. Take care.
Very nice, accommodating, communication could be a little
Very nice, accommodating, communication could be a little better. Vehicle was just as I expected.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello. We will make sure to share this wonderful review with everyone here at Lucas Smith Chrysler Dodge Jeep. Thank you for taking the time to share your positive feedback and give us five stars. Come back and visit us anytime, we'll be glad to assist. Have a great day.
Friendly staff been dealing here several years.
Friendly staff been dealing here several years. I think I have been treated fairly for the last four years because it was a learning experience for me.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you for your 5-star rating! We value you as a customer and hope to be of service to you again here at Lucas Smith Chrysler Dodge Jeep.
My spouse and I have bought 50+ vehicles in our lifetimes
My spouse and I have bought 50+ vehicles in our lifetimes and I have to say that this experience was one of the best. Our salesman, Shawn Smith, was exceptionally friendly, knowledgeable and professional. The sales manager and finance specialist were excellent as well. On top of that we got the deal we wanted on a great vehicle. I really couldn’t ask for more! Lucas Smith will be my first stop when I’m ready for my next new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to provide us with positive feedback as well as an excellent rating. We are happy to read that your experience with our Sales team member here at Lucas Smith Chrysler Dodge Jeep has been an enjoyable one. Have a fantastic day.
My salesman to the finance lady was great took really
My salesman to the finance lady was great took really good care of me thank you!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave a great rating. We are glad you're happy with our friendly customer service and hope to see you again at Lucas Smith Chrysler Dodge Jeep Ram.
Working with Shawn and Doug was a pleasant experience
Working with Shawn and Doug was a pleasant experience when I went to order my new Jeep Grand Cherokee. When the vehicle arrived Shawn spent a lot of time going over all the features on the vehicle. Everyone with whom I came in contact with at the dealership has been friendly, courteous and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave a positive review. We are happy to read that your experience with our Sales team members here at Lucas Smith Chrysler Dodge Jeep was a wonderful one. Have an amazing day.
We went to help our daughter purchase her first vehicle
We went to help our daughter purchase her first vehicle and left very dissatisfied. The finance lady came out and was very rude to my daughter basically crushing all of her dreams and speaking to her like she was dirt on the ground. She made the price of the car sound like it was out of her league. Seriously? We knew the price and the monthly payments. The problem was that they closed in 10 minutes and we were making them work late. The finance lady did not want to work late and same for the sales lady. They had already tried to ask us to leave and I said if you want a deal, we will wait. Keep in mind we had been there 2 hours. 2 hours! We will never do business here again and I really, really hope the GM reviews this and watches the camera to see how his/her staff treats customers. Rude place and staff. Read the other reviews and you will want to stay away. Back to our trusted Jeep dealer in Wentzville, MO.
- Customer service 1.0
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I would appreciate the chance to speak with you regarding any interaction that did not meet your expectations. When you have a moment, please feel free to reach out to me. I look forward to connecting with you to address your feedback. Thank you. Best, Pete Chinetti Sales Manager 636-933-5000
Doug provided excellent customer care and attention!
Doug provided excellent customer care and attention! Doug was thoughtful, , respectful and professional plus all questions were welcomed and answered. Buying are new Jeep was smooth and Doug and Pete were very clear and informative. Thank you to the Lucas Smith team!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Terry, for your wonderful review. We are overjoyed to know our Sales Team was thoughtful, respectful, and informative while providing a professional and smooth car-buying experience. Congratulations on your new Jeep. Let us know if you need any further assistance, we at Lucas Smith Chrysler Dodge Jeep are always here to help.
Patti is very friendly and works hard to get answers for
Patti is very friendly and works hard to get answers for me.Jackie helped me with financing was friendly and explained everything to me where I understood it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very easy to work with.
Very easy to work with. No pressure to buy anything and very thorough from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car