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Sunset Ford of Waterloo

(2,034 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,034 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Before coming to buy the car I called Joe and asked if

Before coming to buy the car I called Joe and asked if there were any dents, scratches or hail damage and was told that there wasn’t. This was completely false. I was too far into the process at this point to turn back and felt a bit stuck as I had already sold the vehicle I had been driving, trusting the vehicle I was purchasing was in the condition I was told. Very very disappointing transaction, just another dishonest dealership that had their own best interest in mind, above all else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Joe Hill and the team at Sunset Ford are awesome.

Joe Hill and the team at Sunset Ford are awesome. Recently purchased my 2nd vehicle through them and it was a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for coming back to see us, and congrats on your new vehicle! Always a pleasure working with you. See you next time!

Joe was great to work with very friendly and

Joe was great to work with very friendly and knowledgeable. I really enjoyed the purchase process with him and the dealership as a whole .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was such a pleasure working with you, and we wish you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

Great communication from this dealership, and especially

Great communication from this dealership, and especially Adrian. Had my eyes set on this very specific truck, and they ensured it was in the best condition possible before handing over the keys. Absolute professionals at Sunset Ford in Waterloo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and your business! Our team hopes to see you again!

The boys at sunset are amazing.

The boys at sunset are amazing. Very helpful, kind and caring. Debated driving farther then necessary for a car as there are tons of dealerships around me, but I am very glad I did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars and your business! Our team truly enjoyed having you here, and we wish you many happy, safe miles. See you next time!

Great customer service.

Great customer service. Went above and beyond to make sure we got the deal done on our brand new 2025 F250. Also a huge help when it came to setting all the electronics up for me. Thanks for my new truck. I love it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congrats on your new truck! It was a pleasure working with you, and we wish you many happy, safe miles! Come on back to see us!

Adrian and everyone at the dealership was awesome!

Adrian and everyone at the dealership was awesome! No bullcrap, great car and great people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! It was such a pleasure working with you, and we wish you many happy miles. Come on back to see us!

Everyone was very patient and kind.

Everyone was very patient and kind. Explained everything very well. I was very relaxed making an important decision about the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! Our team enjoyed working with you, and we wish you many happy and safe miles. Come on back to see us!

Joe was great to work with on the purchase of a truck for

Joe was great to work with on the purchase of a truck for our son. Kyle and Bill were fantastic as well! Would highly recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you and wishes you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

I was in town for a few days, ended up with a "low tire"

I was in town for a few days, ended up with a "low tire" message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not buy my car there but you would never know it by the treatment I received. They worked my car into their busy schedule. A long nail was the culprit. My tire was repaired in short order. I was back on the road again. I appreciated the treatment I received at the dealership, as well as the fair price and good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this! We are so happy to hear that Lonnie took care of you, and we are always here to help!