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Sunset Ford of Waterloo

(2,069 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,069 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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We love are new truck, Everyone was friendly and very

We love are new truck, Everyone was friendly and very nice. We will recommend to everyone to go to sunset ford in waterloo to get a vehicle. Thank you Joe and everyone else that helped us get our truck

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

Great service and great experience.

Great service and great experience. Gave good trade prices for used vehicles and were very attentive!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

The team at Sunset Ford in Waterloo made this an easy

The team at Sunset Ford in Waterloo made this an easy transaction. I will recommend my friends when they are looking for cars to stop at Sunset Ford.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, Randy! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

I appreciate the attention to details and the

I appreciate the attention to details and the professionalism. John is so good to work with as it’s the second new car he’s sold me in the past six months. He’s never pushing anything… always accommodating and gets back to me with answers to all my questions. I also liked working with Andrew to close the deal and finalize the paperwork. What a team! 5 stars.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding rating, Mark! Our team enjoyed having you here, and we look forward to your next visit.

They helped us get the perfect car for our 17 year old

They helped us get the perfect car for our 17 year old son!!! They helped make sure he got the car we wanted with a payment he could do

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, and congrats on the purchase of your son! Our team wishes you all many happy and safe miles. See you next time!

Great Service and negotiable.

Great Service and negotiable. Made my truck purchase quick and easy. Would purchase a vehicle through john again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

I had a great experience at Sunset Ford in Waterloo

I had a great experience at Sunset Ford in Waterloo Illinois. I will be back when I need another vehicle. Fast and courteous. Thank you!

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  • Overall experience 5.0
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  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars and your business! Our team enjoyed working with you, and we wish you all the best. Come on back to see us!

Sunset Waterloo is a great place to buy a vehicle ask for

Sunset Waterloo is a great place to buy a vehicle ask for Adrian when there

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  • Overall experience 5.0
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Dealer response

Congratulations on your purchase! Our team truly enjoyed having you here, and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

Joe was extremely helpful throughout the entire process.

Joe was extremely helpful throughout the entire process. He walked us through the paperwork step by step, making everything clear and easy to understand. He also made the test drive smooth and enjoyable, answering all our questions with patience and professionalism. Great experience working with him!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy and safe miles. Come on back to see us!

It was a pleasure working with Joe.

It was a pleasure working with Joe. Sunset over all is a rare dealership. There were no games played I think we were treated very fairly I we got what I think was a very good price on our truck. I would not hesitate to send a friend or relative to buy a new vehicle from Joe and Sunset Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed having you here, and we appreciate the kind words and your business. We're here for any future needs and hope to see you again!