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Sunset Ford of Waterloo

(2,008 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,008 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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I knew that I wanted a new truck and didn’t want it to be

I knew that I wanted a new truck and didn’t want it to be a hassle. That’s why I went to Sunset. They did not disappoint! Thanks Joe and the entire staff!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We recently bought a Ford Maverick from Sunset.

We recently bought a Ford Maverick from Sunset. Our salesman was John Ries. He did a great job of pointing out our options between existing inventory and special ordering.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your purchase! Our team wishes you the best and we hope to see you again!

Quick and simple process for buying a pre owned vehicle.

Quick and simple process for buying a pre owned vehicle. Was in and out within 2 hours.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-stars, our team will see you next time!

Very helpful AFTER the sale which is very important to

Very helpful AFTER the sale which is very important to us. Best price among eight different dealers.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you for choosing Sunset Ford of Waterloo, see you next time!

Joe and everyone at the Waterloo location were the best!

Joe and everyone at the Waterloo location were the best!!!! Extremely kind, helpful and just all around good guys!!!!!! It was the smoothest and easiest purchase I have ever made!!! And I got an amazing truck to go with it!!! I told them I’ll be back and I meant it!!! When it’s time to trade this one out; they already know what I like :)

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and your business! Our team enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!

Joe Hill , Kyle and Andrew listened to all my needs and

Joe Hill , Kyle and Andrew listened to all my needs and was very friendly, made the buying process very easy.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! We wish you many happy miles, and our team is here for any future needs. Come on back to see us!

Sunset Ford was a pleasure doing business with!

Sunset Ford was a pleasure doing business with! Adrian Fitch was perhaps the easiest automotive salesman I’ve ever worked with. Very professional, great communication and absolutely no pressure whatsoever. Perhaps the best, and easiest vehicle purchasing experience ever. Highly recommend!!!

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  • Overall experience 5.0
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Dealer response

Thank you for sharing this and congratulations on your purchase! Our team enjoyed having you here and hopes to see you again. Enjoy your vehicle!

Dealership was great to work with.

Dealership was great to work with. Highly recommend. Adrian and Joe were both very friendly and super helpful. Love my new car!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the 5-stars and your recommendation! Our team is always here to help and we hope to work with you again.

I had a fantastic experience with Adrian.

I had a fantastic experience with Adrian. He was attentive, was not pushy, and helped me through the decision making process. I will be back when it’s time to upgrade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team enjoyed working with you, and we wish you many happy and safe miles. Thank you for choosing Sunset Ford of Waterloo!

Adrian and Andrew made the buying process seamless.

Adrian and Andrew made the buying process seamless. Any questions I had were satisfied and I got a great deal on my new truck. Overall, my experience was great and I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and your business! Our team enjoyed working with you and we hope to see you again. Enjoy your vehicle!