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Moses of St. Albans

(835 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(835 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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From the ease of scheduling appointments around our work

From the ease of scheduling appointments around our work schedule to the attentiveness of the staff, we have been pleased with each visit to have our vehicle serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hi! Thank you for giving us a 5-star review and for being a repeat customer. We appreciate your business.

Exceptional Service and Swift Repairs

Exceptional Service and Swift Repairs at Moses Ford Lincoln I recently had the pleasure of visiting Moses Ford Lincoln in Saint Albans for some much-needed repairs on my car, and I must say that my experience was nothing short of exceptional. First and foremost, I was impressed by the level of expertise displayed by Jason B and his team of technicians. They were incredibly knowledgeable about their craft, and it was evident that they took great pride in their work. Jason B patiently listened to my concerns, thoroughly inspected my vehicle, and explained the issues in a clear and concise manner. This attention to detail and willingness to communicate put my mind at ease, knowing that my car was in capable hands. What truly stood out during my visit was the speed at which my car was repaired. Despite their busy schedule, the team at Moses Ford Lincoln managed to expedite the repairs without compromising on quality. This level of efficiency is a testament to their commitment to customer satisfaction and their dedication to delivering timely service. I greatly appreciated their efforts in ensuring that I had my car back on the road as soon as possible. My car now runs smoothly, and the issues I experienced have been completely resolved. Overall, I wholeheartedly recommend Jason B and the team of technicians at Moses Ford Lincoln in Saint Albans. Thank you, Jason B, and the entire team at Moses Ford Lincoln, for a job well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Miranda! Thank you for giving us such a wonderful review. I'm glad our team did such a great job for you and you left with a good feeling about your experience. Thank you for choosing Moses. We appreciate your business.

Our X5 broke down going on vacation.

Our X5 broke down going on vacation. We happened to be in Charleston WV. Moses BMW took great care in repairing our car! Paige was great in keeping us informed on everything. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi GB! Thank you for giving us such a great review. I'm glad Paige and our service staff could get you back on the road for your vacation. Thank you for choosing Moses. We appreciate your business.

Quick and quality service saw me back on the road ahead

Quick and quality service saw me back on the road ahead of my expectations. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Poor communication.

Poor communication. Misled us about scheduling. Misled about actual repairs completed. Took multiple appointments to accomplish warranty repair. Very disappointed overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Linda! I'd like to learn more about your experience with our dealership. If you will email the details to responses@mosescars.com, I will pass your information on to our management team for follow-up. Thank you for choosing Moses. We appreciate your business.

Fast service Professional staff Great service Friendly

Fast service Professional staff Great service Friendly staff Ease of check in Clean waiting arra

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service!

Excellent customer service! This dealership accommodates customer’s needs in a timely fashion. The service manager is excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nathanal stumps was very friendly and helpful.

Nathanal stumps was very friendly and helpful. Very friendly staff. They were very quick with getting my car ready while I waited

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Service was on time and performed within the time frame

Service was on time and performed within the time frame quoted. They reviewed my work before beginning to make sure it was accurate. I was thankful they called to schedule this appointment because I had totally forgotten it was time for the annual inspection!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent communication and service was just as promised.

Excellent communication and service was just as promised. The valet service was top notch. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

Ok