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Moses of St. Albans

(835 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(835 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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Was my fist time using this dealership.

Was my fist time using this dealership. They were very professional and informative about what steps they were taking in performing my service on my BMW! I will definitely be using them from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Decent service.

Decent service. However in the waiting room they were playing Newsmax the whole time. I had to listen to conspiracy theories and Trumpy Bear commercials. It made the hour long wait feel like 3 hours. I can't go back to this location as a result. I prefer my dealerships to be neither radical right or left wing.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience from start to finish.

Great experience from start to finish. Aaron casto was very professional in all interactions and was very personalized in his approach to helping us buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Casey, was a delight to work with, I highly recommend.

Casey, was a delight to work with, I highly recommend. Ashley and Alex excellent also

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible sales people

Absolutely, horrible. They try and rip you off on a trade in and then when you don't accept the offer, they cut you off completely and don't even try and help test drove a car and the breaks didn't even work, but he said he knew who owed the car and it was another salesman who traded it in. He worked at the same dealership..good luck you have been warned ..lost lots of business with family and friends. We will be shopping at Dutch Miller and Joe Holland from now on.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Jacob, Corey, and Meghan were great, fielded every

Jacob, Corey, and Meghan were great, fielded every request I had during my 5 month wait for my truck, and put up with a demanding customer with professionalism. One of only a few Ford dealers in the region to still honor Ford A to Z plans in these supply challenged times. Will do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Was a great experience, service dept.

Was a great experience, service dept. Rep was very polite and nice to work with…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My experience was good.

My experience was good. No complaints about the dealership. Just wish Ford had honored price when ordered 9 months ago before a late year price increase went into effect.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First time using this dealer could be good or could be

First time using this dealer could be good or could be bad. Time will tell. But they have to be better than Todd Judy

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very nice place to have your car service very nice people

Very nice place to have your car service very nice people and would recommend it to everyone thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.