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Moses of St. Albans

(837 reviews)
Visit Moses of St. Albans
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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Great to work with. Everyone there very nice and...

Great to work with. Everyone there very nice and courteous and very respectful to their customers and very respectful to my automobile. I highly recommend Moses Ford for all of my auto needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

When no other dealers were willing to help, service...

When no other dealers were willing to help, service manager David stepped up and saved the day! Moses Ford is top notch! Number one dealer/service in my book!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This was the second time I’ve had the works preform on my...

This was the second time I’ve had the works preform on my car and they didn’t rotate the tires. I questioned whether my tires had been rotated. Jasmine asked the technician and was told yes he rotated the tires. Jasmine came back and told me he did rotate them. Unto the technician and Jasmine knowing I had marked the tires before going in this morning. After showing Jasmine he had the tech to take it back and rotate them It’s sad when the technician lies to the service advisor about his work. I was happy with Jasmine action to correct this problem. He was great. Again I just want to express my being upset with the technician about telling a lie and hoping I wouldn’t know. If I hadn’t marked my wheels before going in it would have been my word against his and I’m sure I would have lost that argument. It makes one wonder if I can trust the service work done on my vehicle there in the future. Again very happy with Jasmine response to the problem and taking care of it. Not happy with the technician at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GREAT BUYING EXPERIENCE

"DD" was our salesman at the Ford Used Lot. He was knowledgeable yet entertaining. The staff worked hard to work out a great trade for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jilly, Thank you so much for the wonderful review. We are happy and proud that DD and the Moses Ford Used team were able to create a great buying experience for you. We take pride in each of our customer experiences. We thank you for being a part of the Moses Auto Group customer family.

Moses was very courteous and prompt getting back with...

Moses was very courteous and prompt getting back with me. Crystal done a great job Setting up my appointment and jasmine Ingram was the best as she kept me very informed on what was going on throughout the whole time my SUV was in the shop. Very satisfied. In the future I will put Moses add to top of my list the next time I am car shopping

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very nice to work with. Fast paperwork. Website needs...

Very nice to work with. Fast paperwork. Website needs looked at more closely. Different prices than was listed . Friendly and easy going. Had a good experience all and all thought

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dealership has been amazing. From purchasing my 2019 Ford...

Dealership has been amazing. From purchasing my 2019 Ford Ranger. To my 1st service visit. In , out, no BS. Amazing , highly recommended. Will definitely be a repeat customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very quick service, explained everything well. They were...

Very quick service, explained everything well. They were right on time with my appointment and had me out before their proposed time. I highly recommend their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Took my truck to Mosses Ford for service. Was treated...

Took my truck to Mosses Ford for service. Was treated very professionally by the service manager and staff. Repairs were done quickly and very professionally done. Staff and Service people A+.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I called at the last minute and Moses Ford worked me in...

I called at the last minute and Moses Ford worked me in for the works package and said they where glad to help ! Also, my in and out time was quick !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.