Reviews
New car
Chris, geo, and Jim were awesome!!great customer service! Knew car very well, very satisfied with whole process will recommend this dealership to others. Thank u. Jeremy Conner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great!
Best car buying experience I have had. TJ Neal was awesome. He was knowledgeable and did not pressure us into making a decision. He went out of his way to make sure we had the best service possible. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best car Dealership in the valley!
Go see Daniel Hines for your truck or car needs. Moses is the place to deal! Great selection and great people! Daniel and Jamie Lewis make things happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
OUTSTANDING PURCHASING EXPERIENCE
We had an outstanding purchasing experience of our new (to us) BMW. From the beautiful showroom and offices to the very cordial and extremely helpful and knowledgeable staff it was a very pleasant buying experiece.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Andrew and Trey were both fantastic. No pressure and took their time to explain everything. First time i have ever enjoyed purchasing a vehicle and makes me a huge fan of Moses.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
Friendly, honest and fair. We love our 2017 Dodge Grand Caravan. Thank you! I would recommend. The salesman we worked with was awesome. If you need a vehicle check Moses Ford Lincoln first. You won’t be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They went above and beyond!
After a long search for a F350 DRW they finally found the one I was looking for! One of the most easiest vehicle buying experiences I have had! The sales manager Chris and salesman Daniel were great to work with! I will definitely be back to work with these guys again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome people, Great cars, Great prices
Have been coming to this dealership for a while. Family friendly environment, while maintaining an easy car buying experience. Definitely mine and my Family’s favorite dealership!! If you need a car ask for TJ Neal, great guy, and great company!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service Department is a Ripoff
Were not truthful with repair costs and replaced parts not requiring replacement. Did not honor discount coupon offered. They will take advantage of your spouse.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry you feel that way, Rick. Communicating clearly to our customers and keeping them happy is important to us. We are sorry the cost was not communicated clearly to you. We'll be sure to work on this in the future.
Moses Ford Service Department is a ripoff
I had my wife drop off my Ford Escape at Moses Ford in St. Albans to have the oil and oil filter changed and to have the front and rear brakes replaced. I was not having any issues with the brakes but, the Ford service technicians told me last year the brakes on all four wheels would need replacing soon. Moses Ford sent me two coupons, to have "The Works" (oil and filter change, tire rotation, and fluid checks) for $39.99 and a coupon for brake service $109.00 (per axle) to have the brakes replaced and the drums and rotors machined if needed. I thought this would be a good time to have the work done and save a little money. I expected a bill of about $250.00 to $300.00. When my wife picked up the Escape the bill was for over $450.00! They said the front rotors were too pitted (????) and needed to be replaced @ $70.00 apiece. They did replace the brake pads but only "cleaned and adjusted" rear brakes and drums.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair