Reviews
Pretty Tricky!
Pretty Tricky! Basically everything you fear when taking your car to a mechanic. Took my vehicle in for a recall repair. 10 minutes after leaving the service department my engine light came on (has never done so before). Returned & explained the odd “coincidence”. They insisted it was unrelated to the work they had done an hour before. Tried to charge me almost $600. After an unpleasant conversation with the service manager, they told me I was “welcome” twice as they would comp the “repair”. The 20 minute labor charge was $399, so basically their labor is $1200 per hour according to their “gift” receipt.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pretty Tricky!
Pretty Tricky! Basically everything you fear when taking your car to a mechanic. Took my vehicle in for a recall repair. 10 minutes after leaving the service department my engine light came on (has never done so before). Returned & explained the odd “coincidence”. They insisted it was unrelated to the work they had done an hour before. Tried to charge me almost $600. After an unpleasant conversation with the service manager, they told me I was “welcome” twice as they would comp the “repair”. The 20 minute labor charge was $399, so basically their labor is $1200 per hour according to their “gift” receipt.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We loved Sebastian Tes who helped us.
We loved Sebastian Tes who helped us. Our service was excellent and very thoughtful. We highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael Crecelius provided excellent service and directed
Michael Crecelius provided excellent service and directed me to the best vehicle for me, a Ford Edge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike C did a great job through the entire process.
Mike C did a great job through the entire process. Answered all of our questions and was very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an emergency repair and needed to get my vehicle
I had an emergency repair and needed to get my vehicle back on the road ASAP. I stopped in at Dave Sinclair Ford and spoke with the service advisor Patrick and told him of my situation. He connected me with the service manager Greg and he saw what I was dealing with. 4hrs later I 5k back on the road. Great service and very fair pricing. I will return to Dave Sinclair for future service work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Endless marketing despite Do Not Solicit requests
Bought my vehicle in 2019 with cash. Made it very clear I wanted no solicitations after the sale. Well, now I get mailers for oil changes, tires, and abkut every other month a request to by my car from Salels manager Aaron Jeffers. I've even sent these back with reminders of my DO NOT SOLICIT request. What did I get today? A third request from Jeffers to buy my car. I wont even take my vehicle in for recalls because of fear of ny info going back into the marketing machine. These people will promise the world to get your money, then fail on every level. If it aint right, they'll make it right is a flat out lie. I will never spend another dime nor recommend your business to anyone.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst dealership I have dealt with!
Worst dealership I have dealt with! Worked a deal on a new bronco sport, and agreed to come pick it up the next day(because of work). Was guaranteed vehicle would be waiting for me. Got a voice-mail later in the day stating someone else came in the dealership inquiring about the bronco and they sold it to them. My wife went from cloud 9 getting her perfect bronco, to bawling a few hours later. Definitely not a dealership that will stand behind their word.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
My experience with Dave Sinclair Ford was very positive
My experience with Dave Sinclair Ford was very positive and excellent. I left there pleased and satisfied with my purchase. Ryan helped me throughout the whole process, from purchase to delivery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very sloppy dealership
They don’t update availability. Parking lot is sloppy, and so is the inside. Save your time and go somewhere else, because odds are they sold what your looking for 2 weeks ago…
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase