Reviews
Dave Sinclair stands by their product.
We have purchased 6 cars or trucks from Dave Sinclair Ford or Lincoln. They have always treated us well during and after the sell. We tried to buy a Chevy EV Bolt this month but the service was so bad we choose to keep our Lincoln instead. If I had not moved to the east coast last year, I would continue to only buy from Dave Sinclair.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DO NOT BUY FROM DAVE SINCLAIR!
DO NOT BUY FROM DAVE SINCLAIR! They no longer stand by the vehicles they sell and will price gouge you in the service department to fix the lemons they sell. I purchased a brand new truck a few years ago and the transmission went bad just over the warranty limit. Dave Sinclair wouldn't even waive the $200 diagnostic fee to tell me my transmission was shot...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Certified truck broken down 4 times in 30 days
ought a truck 30 days ago. A “certified ford vehicle”. I have only had the truck in my possession for 10 out of 20 days. I have had to take it back to the shop 4 times now. When I first started to look at trucks, two sales guys were fighting over their commissions and who was taking me as a client. But I decided to move forward with one of them. It was super unprofessional, When I first brought my truck home, The truck was leaking in my drive way. And I turned it in asap. First problem they said was transmission was messed up. They said they fixed it. Second time it went to the shop they had to tow it because it wouldn’t start, they said they fixed it, third time it was in the shop the engine was rattling so much we thought the truck was gonna blow up, they said it is a normal feature on the 5.0. And now the fourth time, the check engine light is on and engine is still rattling so bad it drowns out my radio and that’s all you can hear when you press the gas. The only thing they said I could do is buy a more expensive truck or wait until the truck blows up. I traded in my car for their truck and now that I signed for the truck and have dealt with all these problems they won’t do anything. The sales manager said I have 30 days to buy a new one or he will give me less for what I bought the truck for. I have lost money, time, and energy dealing with this broken truck they sold me and kept assuring me they fixed it. 4 times inthe shops and it’s getting worse. This has been the worse experience and I will not be buying from this dealer again. I feel like I got scammed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a truck 30 days ago.
Bought a truck 30 days ago. A “certified ford vehicle”. I have only had the truck in my possession for 10 out of 20 days. I have had to take it back to the shop 4 times now. When I first started to look at trucks, two sales guys were fighting over their commissions and who was taking me as a client. But I decided to move forward with one of them. It was super unprofessional, When I first brought my truck home, The truck was leaking in my drive way. And I turned it in asap. First problem they said was transmission was messed up. They said they fixed it. Second time it went to the shop they had to tow it because it wouldn’t start, they said they fixed it, third time it was in the shop the engine was rattling so much we thought the truck was gonna blow up, they said it is a normal feature on the 5.0. And now the fourth time, the check engine light is on and engine is still rattling so bad it drowns out my radio and that’s all you can hear when you press the gas. The only thing they said I could do is buy a more expensive truck or wait until the truck blows up. I traded in my car for their truck and now that I signed for the truck and have dealt with all these problems they won’t do anything. The sales manager said I have 30 days to buy a new one or he will give me less for what I bought the truck for. I have lost money, time, and energy dealing with this broken truck they sold me and kept assuring me they fixed it. 4 times inthe shops and it’s getting worse. This has been the worse experience and I will not be buying from this dealer again. I feel like I got scammed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Failure to communicate
I made an appointment to buy a 2019 Jeep Wrangler unlimited Sahara. I called right before I left to drive over an hour to get to the dealership to make sure the vehicle was still available because it no longer showed that it was on the website. I was told the vehicle was still available so I drove over an hour to get there. When I got there they told me that the jeep had sold the day before.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Repeat customer I've purchased 3 or 4 vehicles from Lemay
Repeat customer I've purchased 3 or 4 vehicles from Lemay store. Last purchase a used 2015 F150 May 2022 great truck but it didn't come with 2 sets of keys this was brought up during the sales negotiation sales person wouldn't do anything to assist or get second set made. Get truck home need factory door keypad code also not provided with truck. I want second key and code call St Peter's store closest to home they tell me I need to work with sales rep and key can only be made at Lemay store. Disappointed customer will think twice before a 5th purchase.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Happy with purchase
Thank You Chad Sigsworth for your help with the purchase of our used car! You made us feel like your own family, no pressure to make the purchase only the truth! We are very satisfied with our Escape!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sinclair Ford - Explorer ST
Justin Fuller was my sales rep and my experience was incredible. Everything from the process to order a new car, the trade in value, financing, etc. was smooth and Justin kept me informed along the way. Would highly recommend to anyone in the market!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Felt like a queen on the day I bought my car!
Felt like a queen on the day I bought my car! Everyone was so nice an accommodating especially my salesman Chad Sigsworth and Mike Quinney! I will definitely be back in the future and I will recommend to everyone know! Thank you guys! P.S thank you to Dave Sinclair jr. He went above and beyond my expectations!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleasant and sincere.
Very pleasant and sincere. Close to my house so it’s a no brainer for me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car