Dave Sinclair Ford

I recently purchased a Ford F-150 from this dealership. Everyone was kind and very helpful (including the shuttle driver)! The transaction was as promised. No hidden fees or extras charges. The employees were professional and went out of their way to assure great customer service.

Bought a used 2019 f 150 super crew fx4 4x4. We took it for about a 4 mile test drive. After the test drive the salesman told us we needed to put 10 percent down to get financed and that's a lie. Second just wanted to know my payoff and would never give me numbers on his truck. They low balled my trade about 3 to 4k under nada ruff trade in value. Decided to buy the truck after leaving and thinking it over. You should all ways go with your gut and walk away, but that's my bad. Get into finance and it's all about the extended warranty and it's a hard push for you to buy it. At this point we should have just stood up and walked out. Finally get the truck and head home and notice a vibration in the wheel. Truck had bad front and rear breaks and rotors, but just had a 178 point inspection to be cpo from ford. So called and was told sorry thats a normal wearing of the vehicle. Tried to trade the truck back after just not happy with my purchase and just really getting the run around from the dealer. I will never step foot in this dealership again. If it was the last place on earth to buy a car from I would rather just walk. Buyers be aware they don't give two cents about your repeat business.

I have bought up too ten cars from Dave Sinclair Ford. I also had them serviced there. Never again will I set foot on their lot. The service department has been getting worse and worse. Then when I went to bye a new truck I was treated like an idiot. The idiot that appraised my truck diagnosed it as having transmission problems or broken motor mounts. They had just serviced the truck and found no issue. They offered me $6000.00 less then KBB trade in price for the truck. And by the way the transmission problem was the cooler sliding a round in the bed of the truck.

I wish there was a way to give ZERO stars! Back in January I purchased a used 2020 Platinum Ford Explorer from Dave Sinclair. Loved the car until May. I had 3 issues that all started at once. Reverse camera would only work 50% of the time, loud rattling sound from the engine or exhaust, and every time we took it through a car wash the headliner would get soaked and water would run down the back window. I set up an appointment to take it back in June. I showed them everything it was doing when I dropped it off. I was told at that time, “the rattle doesn’t sound normal and these cars just aren’t made to take through car washes, you just have to expect it’s going to leak..” Spend $50,000 on a car that’s not even made to withstand a car wash! I get a call back several days later saying everything is “fixed”. Great! So, I go to pick it up and get in the car, it’s still rattling and the reverse camera still didn’t work. But they did fix a bad seal on the sunroof which was causing the water leak. So, I left it there for them to keep working on it. I go back a few days later once it was “all done” and this time they had replaced the camera which was now working but they were unable to hear any rattle this time and even took a test drive with the service manager Greg. I had Greg come out and listen to it, he said “oh yeah, I can hear it now, that doesn’t sound normal, that’s not what I was listening for.” So, I took it back home and made another appointment. Dropped it off to them for the 3rd time to fix this rattling sound, service man comes out and listens to it, again telling me he can hear it and something doesn’t sound right. I received a phone call a couple days later saying the noise is “normal” they can’t find anything wrong, and 2 other 2020 explorers they have are making the same exact sound. I asked to talk to Greg again and he told me the same story and I could come listen to the other explorers when I come back to pick it up. I immediately got ahold of a Ford Representative and told him what’s going on, and he is still trying to help resolve the issue, but told me to just go pick it up until they can do some more research. So, I go pick it up and talked to Greg. This time he tells me he has 3 2020 explorers and they all make the same sound. I said great let’s go listen to them! “No, no I can’t let you listen to them, but if you want to go somewhere else where one is for sale you can listen to it.” Even though days before he said I could come listen to them anytime I want. I said, well my uncle has the same exact explorer and it’s quiet as can be, just like mine was for the first 3 months of owning it. But he just kept telling me how now it’s normal and it’s just supposed to have that loud rattle. He didn’t even have 3 other explorers there, OR if he did, I can guarantee they weren’t making this noise. It’s embarrassing to even drive. I will never do business again with Dave Sinclair and warn others who think about it. All they care about is making a sale, they don't care about their customers and making things right.

Glad I use Dave Sinclair and Craig helped me in the service of my car.

Service staff are quick and efficient. Prices are competitive

The experience was good. The SUV was done earlier than expected which was good. However, the person that did my estimate said he would walk me over to the car rental place on site but did not that.

Friendly customer service, very helpful qith everything that I need. And plans for what needs done

Our salesman, Nick, was very helpful and made the process very easy!

The receptionist ordered crossbars for my luggage rack on my 2017 Escape. She booked me two and a half weeks later to assure shipment was received at the dealership. I told her two other things I wanted looked at while my suv was there, no problem, gave me a rental because diagnostic test would be over night. She quoted me a price of $150 and stated there is no labor fee for install, twice, yay!. I arrived for my appointment only to find out that she failed to order my bars! Also for each thing looked at would be $150 per issue for diagnostic (wiper sticking and hatch not closing completely every time) adding cost of repair if not under my warranty plus crossbars with install would in fact have $169 labor fee!! I was only expecting to spend $150 but now with crossbars and issues and labor looking at close to $800-$1000!! No way, I said forget wipers and hatch, I?ll go to my mechanic, and I asked the service dept to check with management about install fee. I told them the day and time I called so they knew who scheduled me and gave me completely inaccurate information. Problem was solved, no install fee!! Part was ordered and put on a few days later. Service department also went ahead and looked at my issues without charge, couldn?t find a problem but cleaned the hatch lock and all works great now! Thank You Cameron, your customer service is awesome!!