Dave Sinclair Buick GMC

Should have communicated better on Body work. Still not a good fit on bumper

Bought my truck two years ago I have taken it in for scheduled maintenance the service people are friendly and explained everything they did to my vehicle and everything they checked they were very efficient in their service

Very good service advisor, Clayton Owen Reasonable price

Always pleased with the friendly, knowledgeable service staff, sales people and auto mechanics.

1st trip to service dept... Appointment was at 7am to drop off my truck and pick up a rental truck. Problem is the rental dept doesn't open until 730 (and he was late, didn't show up until 737). I had my employee meet me at the job site at 730 because I know it only takes a few minutes to drop it off and get the rental. In addition, I told the guy in the phone that I have the extended warranty and out covers everything. Change the oil while it's here to have the other thing fixed. Well, they tried to charge me. They didn't see that I had multiple warranties not just one (I guess that's how it is) and apparently there's no way computers in this day and age can show that kind of information. 2nd visit.... Scheduled this appointment 3 weeks in advance because it's my work truck and I med it back as soon as possible. Made the appointment at 730 this time (fool me once...), told the guy the whole story about why I need it dropped off and why I need it back. The only noted in the system are to "talk to Mike", problem is mine didn't start work until 830.-then the guy who's helping me, tells me that it'll be a day or two baggie that even look at it... Obviously frustrated, I calmly pleed my case, too no avail. He tells me this it's how it is because its first come first serve. They have no clue how to run the service dept. Terrible terrible service. Probably several typos, I'm aggravated.

With my first step into the door of Dave Sinclair Buick GMC, I felt welcomed. Todd Cohen was the first to greet me. Not knowing what I wanted, and process of elimination for vehicles, Todd was very patient. When I would call back with questions, Todd always gave me the answers I needed to hear. Todd and the dealership knew my timeframe, which was a bit out from my first visit. During another visit, I met Dan Sinclair, who brought me into the family. Every phone call, every person picking up the phone, treated me with the most respect and consideration, and treated me as if I were their only customer, knowing their dealership is always filled with customers. Todd, I cannot give enough thanks to! The Dave Sinclair team is amazing! I am so glad to have found a dealership to take care of me and my vehicle!

I drive 100 miles to have them service my vehicle because I know I can trust their work. Friendly and professional service department. Kept me updated on repairs being done and the wait time. Waiting are stocked with coffee, ice water and donuts. I recommend you guys put in a popcorn machine.?

Went in for what I thought was routine service and warranty work, only to find out that after 2 days of trying to find the source of a mechanical issue gerneraring a safety message, that a raccoon I hit had done significant damage to lower front grill, front end (behind the bumper-so not noticeable). The impact had damages the camera sensors, condenser, radiator coils and the surrounding casings. That resulted in an insurance claim. Dealership handles the entire claims process and kept me informed on the status of the claim and the resultant repairs.

Everyone at Dave Sinclair GMC are helpful and courteous!! John Sinclair always takes time to Great you with a handshake, makes sure the process is made simple and lines up a shuttle driver to get me back to my office!

I had my Lincoln MKC in the body shop twice, they do great work. Once rear ended 6000 damage, next 8500. Deer. I was told they would have to wholesale it by the General Manager because of the damage after repair. I decided to drive a Jeep Renegade on the used car lot. After the test drive I was given a document, stating if they gave me 19500 for my LIncoln would I buy the Renegade. So thinking this was true, I signed it. I took it for a test drive. When I came back I said I would buy it. So expecting 19500 however the General Manager asked me where I got that number and went on to say it is in out body shop and he cannot possibly give me that. So he said they could only "wholesale my car" so I like the Renegade and asked about where the document was and shuffled the paperwork and said "there is no document like I signed, a big fat lie. Among many to come. After the Lincoln was repaired and they had the title I find the same vehicle on their used car lot listed at 23,000. I thought because of all the damage it could only be wholesaled Mr General Manager, a Sinclair mind you. Another lie. Then I got the pitch for seat protection, all sorts of "what if" I said NO once, then shut up about it. I already was lied to twice or three times I lose track. Mr Sinclair was a nice very honest man as were his Sons, the next generation will ruin this fine man's reputation with stunts like this. Any other employee would be fired or repremanded for misleading, lying, claiming that documents do not exist and whatever else that was intentionally done to mislead a customer. Record everything they say, ask for copies of documents or the real smart thing to do is go somewhere else where just because you are related you are not held accountable. What in the World does being a family business mean? That everyone misleads customers and the family members just add to this corruption. Never again. A good experience people tell 10 others a bad experience people tell hundreds.