Reviews
No deal at Dave Sinclair
Horrible place to buy a car. They new my girlfriend want this used car and they stuck it to her. Ended up paying $50 more than asking price on a 4 year old car with an accident on the car fax. I told her to go else where but she really liked the car. They are not honest people either.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Horrible experience
3 weeks after purchasing a vehicle and trading in old vehicle and old vehicle getting sold, we were called and told we had to bring the vehicle back because loan was denied. After 3 weeks! Because of an expired license. Nick Godfrey lied and played games with us the entire time. We were also promised that the brakes would be fixed right and after 3 times bringing them the vehicle they were never fixed. After a week long battle we brought them their vehicle back and got our old vehicle back to get our title back filled out and unable to trade it in elsewhere until title was fixed. All but 2 of the employees we dealt with were very condescending and disrespectful. Horrible place to try and do business with. If you are looking for a vehicle go elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. Wheaton, we did fail to recognize at the time your girlfriend purchased the vehicle that her drivers license was expired, and this was in deed an error on our part. As soon as this was recognized by her bank who required a valid drivers license we immediately attempted to resolve this by communicating with her directly. We were soon asked to deal directly with you which we attempted to do in a calm and professional manner. I?m very sorry this did not work out. I would be very happy to speak with our customer directly further regarding this. Tim Hagerty General Sales Manager 314-842-4200
Horrible Experience
3 weeks after purchasing a vehicle and trading in old vehicle and old vehicle getting sold, we were called and told we had to bring the vehicle back because loan was denied. After 3 weeks! Because of an expired license. Nick Godfrey lied and played games with us the entire time. We were also promised that the brakes would be fixed right and after 3 times bringing them the vehicle they were never fixed. After a week long battle we brought them their vehicle back and got our old vehicle back to get our title back filled out and unable to trade it in elsewhere until title was fixed. All but 2 of the employees we dealt with were very condescending and disrespectful. Horrible place to try and do business with. If you are looking for a vehicle go elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Wonderful dealer for shopping a used car
I found my new car from cars website, and when I went to the dealer, the car was in an excellent condition and everything was same as the statement online. The salesman and financial manager are so nice, they made me feel like at home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, thank you for taking the time to leave a review for us at Dave Sinclair Buick GMC. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil Change
Just one of two free oil changes. The car wash was spotty, but oh well, it rained the next day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!
Poor customer service
Service writer would not listen to me about the problem, and just kept saying it was normal. He was reluctant to put on ticket. Upon pick up, was told it was normal.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Fantastic Service, Quality & Prices!
Absolutely loved Dave Sinclair Buick GMC. The staff was extremely friendly and knowledgeable and the inventory was great. I highly recommend them to anyone looking for a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Scheduled service
Work quickly done while I waited and I appreciated the donuts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are pleased to hear that we were able to provide great service to you! Thank you, and we look forward to your next visit!
Great Salesman!
Just went to test drive the 2018 GMC Terrain! Excellent SUV and better salesman Chris Collins. He was polite, well spoken and professional. If you want good service ask for Chris Collins Sinclair GMC Truck.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Great service awesome acadia
Drove from Rockford ( 4.5 hrs) to check out an acadia . Spoke with Tyler on the phone who was great. Tyler was off but called to let me know Rafael would give me a hand, man when I got there he was ready to roll . Took the time to go over everything with the car before we drove it.service was the best I?ve experienced in years buying a car. I actually went there because my experience at another dealer ( Laura) buying my past car made me feel like a number. Not these guys they wanted my buissness and let me tell you it wasn?t just Tyler and Rafael, everyone I visited from the shop folks to the financial and sales managers were all so welcoming . All that said I bought a brand new acadia slt that 2 days in I love!! A++ service , now I no we?re to go for the next car. Don?t just be a number buy from Rafael
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience! We really appreciate you for making the drive all the way to our location, we know you have a lot of choices, so it truly means the world to us. Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you again for choosing Dave Sinclair Buick GMC and we hope to see you again.