Cassens Chrysler Dodge Jeep RAM

4.9
(728 reviews)
Visit Cassens Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–6:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–6:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 7:30am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
New (618) 800-2346 (618) 800-2346
Used (618) 307-4566 (618) 307-4566
Service (618) 307-4604 (618) 307-4604

Reviews

4.9
(728 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Cassens Chrysler Dodge Jeep RAM from DealerRater.

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5.0

Cassens was great, Stayed on top of my order and gave me...

Cassens was great, Stayed on top of my order and gave me updates every week. Greg was great, he took the time to explain all the features of my Jeep and walked me through the setup of all the extras. Steve was great, he went through my old car and made sure I didn't leave anything behind.

4.8

Very helpful and friendly staff. Salesperson, Tony...

Very helpful and friendly staff. Salesperson, Tony Goodman, grew up in our area of the state and knows a few people that we know. Nobody in the dealership was pushy, just very friendly and down to earth. Dustin, the finance person was very nice to both of us and helped us through all the paperwork also listened to our concerns and comments. Overall, VERY GOOD experience and would shop there again. Thank you all for treating us the same way, not aiming conversations to just one person or the other. VERY appreciative

5.0

They were very helpful and easy to work with. They were...

They were very helpful and easy to work with. They were able to get me out of my bad situation and get me into a vehicle I love! Cliff was great to work with!

Dealer response

We are so glad that Cliff was able to help you get into the vehicle that you love, Hannah! Thank you for your business and for the great review!

5.0

Cassens and everyone that was involved with my Jeep...

Cassens and everyone that was involved with my Jeep Gladiator purchase were phenomenal to work with. Holly was absolutely top notch every step of the way from ordering, updates, final sale, and vehicle walkthrough. I really couldn’t ask for any better of a experience.

Dealer response

Thank you for the amazing review and your business. We look forward to helping you with many more purchases! Enjoy your new Jeep@

5.0

Buying our new Jeep Wrangler was super easy and...

Buying our new Jeep Wrangler was super easy and straightforward as it should be! Steve Lane was great to work with and had everything ready to go for our arrival since, we made a 4.5 hr journey to pick up our Wrangler. Everyone was super friendly and I will definitely recommend them.

Dealer response

Thank you for making a 4.5 hr journey here to work with us, we appreciate it! You were a pleasure to work with as well. Enjoy your new Wrangler!

5.0

They are AWESOME. 30 years buying from them. Sales,...

They are AWESOME. 30 years buying from them. Sales, Service, Support etc. I now own a 2021 Jeep Grand Cherokee L (Just took delivery) and 2020 Jeep Wrangler Sahara.

Dealer response

Wow- thank you for your many years of loyalty, we appreciate you!! We look forward to working with you for many more, in every area of the dealership. Enjoy your new Jeep!

Consumer response

Thanks!

2.8

Finance person actually berated Chrysler. He said the...

Finance person actually berated Chrysler. He said the touch screen was junk and I needed an extended warranty on a new vehicle. I would not expect an employee of a Dodge dealership to tell a customer he sells a bad product just to high pressure sell an unwanted product. The salesman was the only saving grace in process. I indicated "would not recommend" only because of the stereotypical "used car salesman" attitude of the finance person

Dealer response

Thank you for your review. We strive for every customer to have a pleasant and positive experience, we are sorry that you did not. This is not common here, our staff has gone above and beyond for 80+ years to ensure a positive experience for each customer. Regardless, we are sorry for your frustration. Thank you for your business and we hope you enjoy your vehicle!

Consumer response

The most concerning aspect is the level of arrogance from the finance department. You offer a product and the customer makes an educated decision to not buy the added items, move on. Trying to strong arm a customer by saying the vehicle is of poor quality should never be acceptable.

5.0

Great! Professional, friendly, and quick! Drove almost 2...

Great! Professional, friendly, and quick! Drove almost 2 hours just to get my Jeep there and they took care of everything that day so I would not have to drive back!

Dealer response

Thank you for your awesome review! We are thrilled to hear you had a great experience! Professional...friendly..quick...that's everything that we want to hear! Enjoy your new Jeep!

5.0

Exceptional service very friendly sales staff,truly...

Exceptional service very friendly sales staff,truly wonderful buying experience.

Dealer response

Thank you for the kind review. It's been a pleasure helping you!

5.0

Cassens has been helping my family ever since I was...

Cassens has been helping my family ever since I was younger. I got the chance to trade my Jeep Wrangler in for a Jeep Compass and I couldn’t be happier. All the associates are friendly and will do their best to help with whatever they can.

Dealer response

Thank you for the kind review! We are so happy to hear that we've been a part of your car-buying journey since you were a child...we love that! We are looking forward to helping you for many, many more years to come!