Andy Mohr Ford

I was a fan of this dealership and was a repeat customer until I found out I was lied to by salesman, Bradley McHugh. I ordered a 2022 Mustang during covid and was told the 4G LTE Hotspot was not available due to covid shortages. I confirmed with the salesman, thru emails I still have that the part could and would be installed when it became available. I have been emailing him and Maureen Stout periodically over past 6 months with no response until today when Maureen just responded with ‘you will need to call the parts department’. I called and Clarence in that department tried to be helpful and do some research but he called me back saying he talked to the salesman and they dont owe me anything and even if part can be installed that I will have to pay for it. I bought this car with confirmation that i would receive this part when available and I will be contacting Ford with the confirmation emails I have from the salesman. We have bought at least 4 fords in the past 6 or so years but will not be purchasing from ford/Andy Mohr again.

It was amazing dealing with Christine. Everyone had a good time. Cake and jello was served.

My wife and I bought a Ford Cmax from William. He was awesome. He helped us the day before we purchased, getting all the paperwork arranged. We live in Ohio and had over a 3 hour drive each way. William as honest and helpful the whole way! Great guy! Marcia was our finance person. She made the process easy and fun. Great person! So all the way around a great experience!

First I go to website to get terms that's cool. Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them over 4 hours to even process anything thanks to Kim and William. They're scammers at this location. I'm sure a law suit can be made because the website itself is messed up and they say we don't see your information anywhere after sending screenshots. Don't go here

I had the best customer service today at the Ford service department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. With as many people that always complain about everything wanted to make to share my excellent customer service experience! Thank you Clarance and Andy Mohr Ford!!!

I’m deleting my other review from my last visit (if I can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if it's a 10 minute diagnosis, they won't reduce the fee. The Service Manager, Ali, will not listen to an argument and will repeatedly say, "it's a standard fee", whether 10 minutes or 6 hours. For service, go somewhere else. Not worth a trip in the event you need actual help.

Great experience with my purchase and a very friendly team could not have asked for more.

Trustworthy,honest,total professinals in every aspect. David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right!

First time buyer at Andy Mohr. Dave Carson is just a very nice genuine guy. The entire staff was helpful and pleasant! No pressure. Smoothest, easy car buying process I’ve ever had. Highly recommend Andy Mohr to anyone thinking about buying a car! New or used!

Great friendly atmosphere. Very clean and a big selection. I was a first time car shopper and felt really attended to. Buddy and Jesse were really friendly and very genuine. I really appreciated the transparency all around. Would definitely recommend to family and friends.