Reviews
Service for ford fiesta
Service was great, very fast, friendly,I like go to this place. Everybody are very helpful, always good service on a phone or in person
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dina, we're pleased to hear everything was completed to your satisfaction! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
Fast friendly service would highly recommend this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind review! It's wonderful to know that you received fast and friendly service at our dealership.
Cooperation
Courtesy is what I liked. Listened and answered all questions. Very professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive review and rating! We are happy to know that our team was courteous, attentive, and professional. We are always here to help!
jcougarjack@yahoo.com
friendly,courteous accomodating service with high satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Russell, thank much for your awesome review. We want nothing but the best for our customers and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs.
Car service and sales.
Overall quality service, both personnel and facilities.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
That's wonderful to see, Howard! We appreciate your kind feedback and look forward to working with you again.
The ?Works? service
The ?Works? service was completed on appointment time ( 2:00pm) and took only one hour. Tech included Multipoint inspection with oil change / tire rotation. ? Amy? ( service advisor) informed me that I had Ford Pass Reward points which almost paid for entire bill! I was not aware that I had credit available and really appreciated that Amy brought it to my attention.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Richard! We're so pleased to see that Amy's communication and service found you enough points to nearly cover your service! Please let us know if we can do anything else for you.
2017 Ford Escape Purchase
The process was super easy and straight forward. Any questions I had quickly and easily answered. Working with David Melucci was very easy and he was very helpful; I was very happy with my service and interactions with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kristopher, thank you for taking the time to share your easy and straightforward experience with David! We appreciate your positive feedback, and we look forward to working with you again in the future.
Sales and Service
Always have cars serviced and repaired at Bob Boyd Ford, best Ford dealership in our area. Sales is outstanding and service is top rate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very appreciative of your high praise. Thank you so much for sharing your feedback for us, Susan! Let us know if we can be of assistance again with anything else. We are here to help.
Service at Bob Boyd Ford
Great drop off Escape and was serviced in 2 hours and picked it up on my lunch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Janis, Thanks for taking a moment of your day to share your feedback about the services for your Ford. If there is anything else we can do, please reach out. We are here to help!
Did do what I asked for on this service visit
Well this service was during the whole COVID 19 non-sense so I couldn't review with any personnel at the time I picked up my truck but just the same I call the day before and gave them very detailed instructions on what I wanted. I did get it. It start with the previous visit for service. The were suppose to rotate the tires. Days after picking up the truck I have a low tire warning show up on my dash display. I have to stop at a gas station and top off both front tires. If they had serviced my car and rotated the tires why was the pressure not checked? So now I have both front tires with much higher pressure than the two rear. Now we go the my most recent service. I brought up the problem I have with the front tire pressures and that this was just two day after they had serviced my truck. So I asked that they rotate the tires just like they recommend and correct the tire pressure in all tires. Well they not only didn't correct the tire pressure in any of the tire, they didn't rotate as my two front tires are still the ones with the higher air pressure. So no, I didn't get what Ford is recommending or what I am paying for. 2 stars at best I guess at least they didn't leave trash in the truck.
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, We take our customer feedback very seriously and would like the opportunity to address your concerns further. Can you please send your preferred contact method to me at tbeaver@bobboyd.com? Thank you, Terry Beaver Service Director tbeaver@bobboyd.com Bob-Boyd CDJR