Reviews
Always great!
Dropped off vehicle. Service called when ready. Service lady explained fully everything that was done and why. Very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's our goal, Vernon. Thank you for sharing. We look forward to any future visits.
Service
Fast and friendly service. they got me in and out in a hour and a half. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ferrellgas, we're pleased to hear everything was completed and to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!
First oil change and recall check up
Service was quick. Staff friendly and helpful. Waiting area comfortable with popcorn water and coffee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We will always try to get you on your way as quickly as possible, Rodney. Thank you for your kind words. Come back and see us soon.
Bob Boyd Ford Lancaster, Ohio
Staff went "to bat" for me on a recent repair which was out of warranty. Much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your service experience with us! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.
Make sure you get what you asked BEFORE signing.
Pleasant staff. Easy buying experience. I came there for a specific used truck I located at their dealership. The dealership agreed to address/fix a few items before I completed the purchase. They said they gave the truck an agreed upon alignment. As I drove off the lot I realized they lied to me as the truck obviously still had a pull to the left.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback, Andrew. We're glad to see that our team made your buying experience go smoothly. If we can address anything else for you, please reach out to us.
Vehicles in for service and brake repair
Mike stayed in touch with me about my vehicles progress the entire time it was in for repairs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for allowing Mike and the team to take care of your needs. You can always count on us to resolve any of your auto issues. We hope that you will return for a visit soon.
service
great service, short wait time, very good dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Kay! It was our pleasure to work with you, and we look forward to your next visit.
Gary H
This was my first time coming here. I had them do my first oil change and take a look at a couple of problems I had with my new Transit 250. Very friendly and a good value.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you for the positive review and rating! We are happy to know that your first service experience with us went well and we hope to see you again soon!
Ms Susan Smith
Have purchases all my cars at Bob Boyd Ford. All departments and service writers , agents and technicians are knowledgeable and friendly. They are all great and I would recommend them to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan, thank you for the positive feedback! We are happy to know that you are a loyal customer and that you find our team to be knowledgeable and friendly. We appreciate you recommending us and we hope to see you again soon!
Service Center
They worked me in without an appointment and it was greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words, Kathleen! We are glad to see that you were taken care of in a timely manner. Please come back at any time.