Reviews
unsatisfied and poor customer service
In the last 5 years we have purchased 4 and encouraged more buys for this dealership. Before trading in last dodge truck to purchase a new dodge truck we purchased an oil change/tire rotation package. Only used 1 of the 3 we paid for. Upon scheduling to get new truck serviced was told this package will not work for new truck nor for jeeps we have. That we are just out of luck and the money we paid, so yea for us we received a $150.00 oil change. We all work in customer service and deal with things that are sometime out of our control but when you have loyal customers that have purchased multiple time and referred others, to me this is unacceptable. We offered to pay the difference and were open to options but no options and poor customer service. Very disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sara. Thank you for sharing your review. I would appreciate the opportunity to speak with you regarding the oil change/tire rotation package. Please feel free to reach out to me at your own convenience. I look forward to hearing from you. Best, Terry Beaver, Service Director, tbeaver@bobboyd.com, Bob-Boyd CDJR
Bob Boyd did not disappoint!
Sales consultant David Melucci had the car clean and ready to drive when we arrived. Tony Melucci had paperwork ready to sign without a lengthy wait. It was a very easy process to buy a high quality used car for my daughter.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Joseph, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
2019 Ford Expedition
The buying experience was fabulous. I didn't feel pressured at all, and they were very accommodating in answering all of my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sandra, we're pleased to hear everything was completed to your satisfaction! If you have any further questions, please don't hesitate to reach out!
Bob Boyd Ford
The sales team at Bob Boyd is friendly and not pushy. So far my service experience has been fast and efficient. I am very pleased
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Tire Purchase and Install
Fantastic Service Department. They get you in and out, no fuss.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darren, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact our Service Manager, Terry Beaver at (740) 654-1122 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Fast Service
Very friendly and through fast service. Had the works oil change.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know. Take care!
lt_engine17@msn.com
HIGHLY RECCOMEND SALES STAFF. ASK FOR JIM HELM. VEHICLE WAS NICE BUT PAYED BOOK FOR IT.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wm Willis, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business-Take care!
Great service
Took Ranger in for service. Requested The Works. The lady service person was very informative and personable. The service was taken care of in a very short time and I was on my way home long before I expected to be. I have dealt with Bob Boyd Ford since 1999 and used there service department exclusively since then and never had a complaint.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ford Edge
Bob Boyd Ford Lancaster great experience, knowledgeable staff, great deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2020 Escape SEL
Completely satisfied with all aspects of my purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase