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Gem City Ford

(150 reviews)
Visit Gem City Ford
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–7:00pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–5:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (217) 919-0516 (217) 919-0516
Used (217) 919-0528 (217) 919-0528
Service (217) 919-2095 (217) 919-2095

Reviews

(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gem City Ford from DealerRater.

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I purchased a 2016 Ford fusion from Joe Hirner and staff....

I purchased a 2016 Ford fusion from Joe Hirner and staff. Joe and staff worked with me and got me the car I wanted. Everybody was so nice and friendly and Joe was so professional and patient with me. Thank you very much Joe and Gem City Ford.I would recommend Gem City Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My husband and I purchased a 2020 Ford Expedition from...

My husband and I purchased a 2020 Ford Expedition from Joe Hirner and the staff at Gem City Ford in Quincy, IL. Our sales experience was by far the best we have ever had. They were aware of the interest rate situation we were in on our current vehicle and they went above and beyond to get us financed at ZERO percent! Thank you to the entire team at Gem City Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I purchased a Ford Escape with Joe Hirner at Gem City...

I purchased a Ford Escape with Joe Hirner at Gem City Ford. I had contacted the dealership via internet and he promptly contacted me. Joe was very knowledgeable about the vehicle and took the time to explain the accessories, etc. I felt I received the best pricing available. Great buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My vehicle situation prior to visiting Gem City Ford...

My vehicle situation prior to visiting Gem City Ford Lincoln was horrible. My car was falling apart, I was terribly upside down, and still had years left on my loan. I submitted an EZ Credit Application on their website and instantly messaged Mr. Kevin Schuckman about my inquiry. I explained the situation and was met with a simple statement, "I can help you." When I arrived to the dealership, Mr. Schuckman gave me his undivided attention and worked tirelessly for me. We went over option after option and were able to completely remove the negative equity in my vehicle, eliminate my high interest rate, and get me into a brand new vehicle. Mr. Schuckman's professionalism and attentive nature was well received and appreciated. I could not be any happier with my visit to Gem City Ford Lincoln and will be utilizing them for my future vehicle purchases. Thanks goes out to everyone involved in my purchase: Kevin Schuckman (Sales Professional), Chris Meadows (Vehicle Appraisal and Sales Manager), and Jim Volmert (General Manager)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased a vehicle with Joe Hirner at Gem City Ford...

I purchased a vehicle with Joe Hirner at Gem City Ford and he was extremely helpful and informative. I need special assistance due to a broken ankle, and he did everything he could to assist me. He provided excellent service including bringing my old vehicle back home to me! Thank you Joe for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have purchased a lot of vehicles in my lifetime, but my...

I have purchased a lot of vehicles in my lifetime, but my experience with Gem City Ford was the best ever. Troy and Joe were very helpful and courteous.I paid a little more than I planned, but I got a lot more vehicle than I expected. Excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Received excellent service from Thomas Dean and Troy...

Received excellent service from Thomas Dean and Troy McNay at Gem City Ford. They were able to get me into the upgraded vehicle I want and an excellent price point. In the market for a vehicle? Gem City Ford and ask for Thomas he will treat you right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We arrived at Gem City and was looking over some trucks...

We arrived at Gem City and was looking over some trucks in the lot. We had a Ford Ranger in mind. When we stopped and we looking at the Ranger they had on the lot, we were met by Evan Roeger, he asked if we want to check out. He showed us the truck and we took it for a drive. But that wasn’t the truck we wanted, the one that we wanted, hadn’t arrived on the lot yet it the one that was advertised on their web site, that was in “transit“ .We wanted the Lightning Blue truck, which is the truck we purchased within hours of it arriving on the lot. We love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

W ees bought a truck thru Evan Roeger. Couldn't have had...

W ees bought a truck thru Evan Roeger. Couldn't have had a better salesman. Did us real good from the beginning. A great experiance

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joe Hirner was very helpful and efficient in finding the...

Joe Hirner was very helpful and efficient in finding the vehicle I was looking for. I had very specific things I was looking for in a truck and he worked very hard to make sure that all my qualifications were met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.