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Gem City Ford

(150 reviews)
Visit Gem City Ford
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–7:00pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–5:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (217) 919-0516 (217) 919-0516
Used (217) 919-0528 (217) 919-0528
Service (217) 919-2095 (217) 919-2095

Reviews

(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gem City Ford from DealerRater.

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Had a wonderful experience buying our new car at Gem City...

Had a wonderful experience buying our new car at Gem City Ford and working with Joe Hirner. He took the time to explain and answer any questions we had. Thanks, Joe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After a stressful week, Thomas helped me find the perfect...

After a stressful week, Thomas helped me find the perfect car! He was easy to work with and made the buying experience a breeze. They even held the vehicle for me for a few days while I for my insurance and details together. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kevin Schuckman @ Gem City Ford made upgrading into a new...

Kevin Schuckman @ Gem City Ford made upgrading into a new Ford Explorer a pleasant, no hassle experience. Kevin in sales, Bret in business office & Dave in service are what keeps us coming back to Gem City Ford. They all will go above and beyond our expectations, and I just can’t say enough good about them. If your looking for a vehicle, I’d reach out to & look no further than Kevin Schuckman @ Gem City Ford. Thank You Ford Motor Company & Gem City Ford !! Merle & Daphne Simon Liberty, IL. 2021 Ford Explorer Platinum 4X4

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thomas was very friendly and efficient in getting me into...

Thomas was very friendly and efficient in getting me into a car I love. I will definitely refer my friends and family to Thomas if they are in the market to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kevin was great to deal with and very knowledgeable. He...

Kevin was great to deal with and very knowledgeable. He really is in tune with his customers and is concerned with where you want to be on price! I would definitely recommend anyone who is shopping at Gem City Ford to ask for Kevin Schuckman!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was in the market for a nice car. Troy Courson was our...

I was in the market for a nice car. Troy Courson was our salesman, he was very professional and informative. He was not a pressure salesman. I really like my 2015 Lincoln mkx I got and the staff was friendly. Yes I would recommend anyone looking for a car to check out Gem City Ford Lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service as usual. Kevin is a great...

Great customer service as usual. Kevin is a great salesman. We were casually looking and he was prompt to present us with vehicles that matched our criteria. Thanks, Kevin! We will be back in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service was great. Joe Hirner was a great consultant with...

Service was great. Joe Hirner was a great consultant with us! We were in and out in no time with great help. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fast service and got us they payments we wanted. Very...

Fast service and got us they payments we wanted. Very open, honest and willing to work with us. Highly recommend going here for your vehicle needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I purchased a 2020 F150 pickup from Gem City Ford. I took...

I purchased a 2020 F150 pickup from Gem City Ford. I took delivery on New Years Eve and within a few hours was on the road to show it off to my fiancée. Thomas Dean worked with me from start to finish and has followed up with a few times since. I am very pleased with the deal I got and would buy again from them and Thomas. They did me right and I’d recommend anyone to give them a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.