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Gem City Ford

(150 reviews)
Visit Gem City Ford
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–7:00pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–5:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (217) 919-0516 (217) 919-0516
Used (217) 919-0528 (217) 919-0528
Service (217) 919-2095 (217) 919-2095

Reviews

(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gem City Ford from DealerRater.

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I bought this car for my son but have bought 2 cars...

I bought this car for my son but have bought 2 cars previously from Gem City Ford. Thomas Dean helped us find a car my son loved and Brett helped with the financing options. Great experience every time I'm there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tremendous buying experience!! My son and I were able to...

Tremendous buying experience!! My son and I were able to find me the perfect truck with the help of Thomas. He was very patient and knowledgeable walking the parking lot in the cold explaining about all the differences between 2021 and the 2020 F150. I am so glad we had Thomas to work with. Look forward to working with him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joe hirner was a honor to do business with. He was nice,...

Joe hirner was a honor to do business with. He was nice, curtious helpful and awesome! So was Troy! I'll definitely be coming back. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absolute great experience!! My wife and I found exactly...

Absolute great experience!! My wife and I found exactly what we were looking for! We were in and out, no hassle! We worked with Thomas, who was fast and professional! Great car buying experience all around!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

What a great experience EVERYONE was professional and...

What a great experience EVERYONE was professional and personable No words can describe my satisfaction My salesperson Joe was as good as they come •treated me like an old friend •new his trucks and was passionate about them •spent a lot of time with us and we never felt hurried

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a decent experience working with Thomas. Had to work...

Had a decent experience working with Thomas. Had to work around some obstacles. Finally got the car I wanted. I would go back. Thanks for the help

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a nice experience buying a new truck at Gem City...

Had a nice experience buying a new truck at Gem City Ford. Our salesman Kevin Schuckman was great to work with, very knowledgeable and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Joe was very helpful in helping us find the right vehicle...

Joe was very helpful in helping us find the right vehicle for us. Though we had only had contact over the internet Joe knew who we were as soon as he heard our names and had all the information on the vehicle we were interested in. Thanks Joe for all your hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joe was very helpful. He really worked hard to find us...

Joe was very helpful. He really worked hard to find us the truck we were looking for. We had some specific things we wanted and he found them. Thanks, Joe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My salesman Thomas was great to work with this is the...

My salesman Thomas was great to work with this is the second truck we bought from him and will be back. Great dealership to buy from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.