Reviews
Write a reviewBrighton Ford is AWESOME!
Could not have been more easy to do business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Buyer
Isaac was such a great help with our purchase!! He made things happen and made us feel so comfortable with our purchase! Felt like family!!! 🙂
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2016 Ford Transit
I have taken my autos to Brighton Ford for 25 years. I have bought new and used cars and trucks here. I have all of my autos serviced regularly at Brighton Ford - oil changes, brakes, replaced transmission, new tires, alignment, ..... They have always been very professional, honest, competitively priced and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Repairs
The the y answered all my questions and concerns. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lowball you on your trade. High COVID pricing
For the better part of Covid the slot would not take anything off of vehicles pricewise. Once they started discounting the vehicles now it seems like they just lowball you on your trade offered me $6000 less than Longmont Ford did
- Customer service 3.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Service repairs completed
A vehicle wash would be nice before vehicle returned to Custer after service completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, your satisfaction is our top priority. We will be sure to pass along your comments, as we are always looking for ways to improve We hope to be of service to you again. Take care!
Terrible Service
My car had a 3,000 mile/ 90 day warranty. It had some issues fueling and the gas gauge was incorrect. I tried calling for a month before anyone could help me with this issue. I scheduled a service appointment online. They called to reschedule. I rescheduled online. When I got there they didn’t know I was coming and I had to wait 50 minutes for a loaner car. 2 days later they said it was all fixed. It wasn’t. I ran out of gas even though it said it was half full. I scheduled another appointment online. I called to make sure They new I was coming. On my way there they called to reschedule because the technician was on vacation. I told them I didn’t care how long it took and that they needed to fix it. When I got there, they said they could reschedule me a week later and they didn’t have a loaner car for me. I live 100 miles away and said I would take it to someone else. They replaced the part twice, once before I got it, and it still doesn’t work. They are not good at repairs. Do not go here. They were also very rude about it all.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hannah, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (888) 311-1763 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Curt's Review
When I missed/forgot my appointment I called the next day to schedule another appointment and mentioned that I forgot about my scheduled appointment. Kyli assured me that it happens it's ok and rescheduled for the next week. Kyli handled the recall service for my truck very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Curt, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for choosing Brighton Ford, Inc., and we hope to see you again soon!
Brighton in March
Pleasant staff, Clean waiting room, quick service, vehicle condition reviewed with customer representative.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stanley, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Brighton Ford
I have been taking my vehicles there very helpful polite staff i will continue taking my vehicles there
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tammy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!