Napleton's Auto Park Of Urbana

As you know, when the maintenance (See the Dealer) light comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the routine maintenance and returned home sooner than was estimated. Napleton staff were pleasant, hospitable, and I was able to work while I waited in their welcoming lounge area while enjoying a complimentary coffee. After my first visit to this location I must say that I highly recommend Napleton and am glad to be able to trust this dealership with our vehicle.

Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership

COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10

When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience.

We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations.

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+

Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle.

Sam Samet went above and beyond with my new vehicle purchase at Napleton's. Sam took his time in guiding me through the new car buying process and was very knowledgeable and helpful. Thank you, Sam!

We love our new Prius thank you Allyson and Napleton‘s sales team for making the process so smooth!

I had a great experience buying my car from Ally! I couldn’t recommend her enough.