Napleton's Auto Park Of Urbana

Worked with Matt Shanks at Napleton's Toyota in Urbana. They gave us a good price on our trade in as well as a good price on our new Tundra that we purchased. I would definitely recommend Matt and the Toyota Team at Napleton's in Urbana-Champaign

My husband and I purchased a new Toyota Corolla from our sales representative Matthew. We were very pleased with the smoothness of the transaction and the care expressed by Matthew. We would recommend him to a friend or family member looking to buy a Toyota

I went to Napleton’s in search of a new Prius recently and worked with Allyson. She made the whole process of looking at a vehicle very easy and straightforward! I ended up purchasing a vehicle elsewhere, but I had a VERY positive experience with Allyson and will hopefully be working with her in the future!

I had the privilege of working with Ally at Napleton’s during my recent search for a new rav4. I would definitely recommend working with her if you are ever at Napleton’s! I had a very positive experience and Ally answered all of my questions without any fuss.

This is the third time I have had the pleasure of doing business with Sam Samet at Napleton’s in Urbana on the purchase/lease of a vehicle. Sam is the most amazing salesman. He always makes the process so easy and stress free. He even goes as far as helping me set up my new Toyota account on my phone so that I have access to everything my new Toyota has to offer. I highly recommend Sam to help you with the purchase of your next vehicle!

Sam is very easy to work with and takes the time to understand your needs and try to find the best deal for you.

Sam was great. He was knowledgeable about the vehicle and the entire process. Making it an easy choice and calming our nerves that we were making a good purchase. I recommend Sam to anyone who needs a vehicle. Perfect salesman!

Worst car buying experience. I made an appointment to look at a car, advised by staff it would be ready out front when I arrived. Car wasn't ready, sales staff wasn't ready, so we waited. After a while another staff assisted us, who was very helpful. She pulled around 2 models to view. I decided on the white 2025 CX-70. Original staff member who I had scheduled with was now available and basically kicked the other staff out of the process. I felt bad for her. Negotiations went well and we settled on a price, signed all the papers, then Staff member asked when I would like to pick the car up. I wanted to take it today, but that wasn't an option. Should have been advised of this up front, as I had told the sales staff I was pressed for time. Frustrated, but still agreed to purchase the vehicle since I had invested almost 2 hours so far. A few moments later another staff member comes out with two sales agreements, one new and one already signed by me, and told me there was a mistake and now the price was over $5,000 more than we had agreed to. I explained to both staff members that this was a "huge mistake" my frustrations about being made to wait after scheduling an appointment, and not being told the car could not be taken today, and now 2 hours later, I'm leaving without the car I had agreed to purchase. No apology, no follow up email or phone call. I later received an email from their marketing department highlighting a video of the vehicle I came in to look at.

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exactly for 30K maintenance. It took him a bit of time to find it, with apologies. Once he did, he listed each service, with an in depth explanation for why each service is needed. I then asked how much this would cost…over $900. With my wide eyes, I then asked how they can get this done in an hour and a half. Paul said it would take longer if I had those needed services. This was confusing, because if I didn’t ask, would they have just completed $900 of work? I instructed him to complete the oil change, tire rotation, and inspect each of these areas that “need” service and let me know what they find. After 3 hrs, he takes me to the cashier, gives me paperwork. I asked what the status was of the inspection of “needed” services? He told me since I declined the work be done, it wasn’t looked into. Spiteful? After 5 minutes of waiting for cashier, I asked Paul how much longer until cashier returns. He replied they’re in the bathroom. The cashier arrives carrying multiple Culver’s bags, one being handed to Paul. The cashier profusely apologized. I asked if she happened to be coming from the bathroom, she said no. I understand dealerships and upselling services, but there is a line that was crossed today by Napleton Urbana and Paul that I consider shady. I also don’t appreciate Paul speaking to me like I’m an idiot woman that doesn’t understand Illinois winters, and what tire balancing and alignment are. I feel pretty certain he wouldn’t be so condescending upselling the same services to a man. Avoid this place, otherwise know what you need done, and prepare for a long wait. Landmark Mitsubishi Springfield is where I normally take my car, but they were booked. Landmark also instructed me service will be $125, but they would first check to see if I needed any of the “needed” services

Our salesman was the best! He knows all about the cars and he’s very nice and pleasant to work with