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Napleton's Auto Park Of Urbana

(3,366 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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I bought my new Corolla cross last weekend and I

I bought my new Corolla cross last weekend and I absolutely love it!! Thank you Ally and finance team for helping me 💯

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Angie, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ally was so pleasant and informative.

Ally was so pleasant and informative. She showed me the comparison between a Camry and RAV4. I will be purchasing a rav4 from here soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Darwin, we're happy you found our staff to be supportive during your experience here at Napleton's Auto Park of Urbana. Feel free to reach out to us if you need anything. Have a wonderful day.

I came in with a lot of questions about the Camry vs a

I came in with a lot of questions about the Camry vs a es350. Allyson answered all of my questions thoroughly and was very helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Mohammad, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I wouldn’t recommend here.

I wouldn’t recommend here. The lack of communication once leaving the dealership is ridiculous. I took time out of my day and even got a personal loan. I asked the salesman if the car was a popular look right now and he told me no last it was shown was 3 weeks ago.. I was there on a Friday, got my personal loan on Monday and the vehicle was sold from underneath me. Still no communication for anyone to tell me. What a place 🙄

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Seamless, thorough, and responded to all my questions and

Seamless, thorough, and responded to all my questions and requests. Sam listened to what I asked for in the car and the sales process and made it happen. Sam understood how important time was to me and he handled my sale so efficiently . By far, the best car purchase I’ve made. I feel valued.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Suzie, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please don't hesitate to reach out if there's anything additional we can do for you.

Ally was my salesperson and she went above and beyond

Ally was my salesperson and she went above and beyond making sure the process went smoothly for my little sister’s first car purchase. If you are in the market give Ally a call! You won’t regret it!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sam did an excellent job of locating the car I wanted and

Sam did an excellent job of locating the car I wanted and answering questions and promptly responding to my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi, we're glad to hear our staff took such great care of you, Joe! We hope we can continue to be of service to you down the road!

Very through.

Very through. Took time to answer all questions. Great knowledge of the car and options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're glad to hear our Staff took such great care of you, Lou! We hope we can continue to be of service to you down the road!

Same is respectfully,has an excellent communication

Same is respectfully,has an excellent communication skills ,good listener when it comes customer needs and prioritize building strong relationships with his customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We're glad to hear our Staff took such great care of you, Nissi! We hope we can continue to be of service to you down the road!

We were welcomed with a very smooth and uncomplicated

We were welcomed with a very smooth and uncomplicated process in hopes of buying a new car. We left more than satisfied thanks to our salesman Micah Barbee, who took his time to make sure I was familiar with all features of the car before getting on the road. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.