Napleton's Auto Park Of Urbana

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exactly for 30K maintenance. It took him a bit of time to find it, with apologies. Once he did, he listed each service, with an in depth explanation for why each service is needed. I then asked how much this would cost…over $900. With my wide eyes, I then asked how they can get this done in an hour and a half. Paul said it would take longer if I had those needed services. This was confusing, because if I didn’t ask, would they have just completed $900 of work? I instructed him to complete the oil change, tire rotation, and inspect each of these areas that “need” service and let me know what they find. After 3 hrs, he takes me to the cashier, gives me paperwork. I asked what the status was of the inspection of “needed” services? He told me since I declined the work be done, it wasn’t looked into. Spiteful? After 5 minutes of waiting for cashier, I asked Paul how much longer until cashier returns. He replied they’re in the bathroom. The cashier arrives carrying multiple Culver’s bags, one being handed to Paul. The cashier profusely apologized. I asked if she happened to be coming from the bathroom, she said no. I understand dealerships and upselling services, but there is a line that was crossed today by Napleton Urbana and Paul that I consider shady. I also don’t appreciate Paul speaking to me like I’m an idiot woman that doesn’t understand Illinois winters, and what tire balancing and alignment are. I feel pretty certain he wouldn’t be so condescending upselling the same services to a man. Avoid this place, otherwise know what you need done, and prepare for a long wait. Landmark Mitsubishi Springfield is where I normally take my car, but they were booked. Landmark also instructed me service will be $125, but they would first check to see if I needed any of the “needed” services

Our salesman was the best! He knows all about the cars and he’s very nice and pleasant to work with

I wouldn’t recommend here. The lack of communication once leaving the dealership is ridiculous. I took time out of my day and even got a personal loan. I asked the salesman if the car was a popular look right now and he told me no last it was shown was 3 weeks ago.. I was there on a Friday, got my personal loan on Monday and the vehicle was sold from underneath me. Still no communication for anyone to tell me. What a place 🙄

I bought my new Corolla cross last weekend and I absolutely love it!! Thank you Ally and finance team for helping me 💯

Ally was so pleasant and informative. She showed me the comparison between a Camry and RAV4. I will be purchasing a rav4 from here soon.

I came in with a lot of questions about the Camry vs a es350. Allyson answered all of my questions thoroughly and was very helpful!

Seamless, thorough, and responded to all my questions and requests. Sam listened to what I asked for in the car and the sales process and made it happen. Sam understood how important time was to me and he handled my sale so efficiently . By far, the best car purchase I’ve made. I feel valued.

Ally was my salesperson and she went above and beyond making sure the process went smoothly for my little sister’s first car purchase. If you are in the market give Ally a call! You won’t regret it!!

Sam did an excellent job of locating the car I wanted and answering questions and promptly responding to my needs.

Very through. Took time to answer all questions. Great knowledge of the car and options