Reviews
Micah in the service department kept me constantly
Micah in the service department kept me constantly informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
We had a great experience.
We had a great experience. Helpful salespeople. Easy to work with finance members. We were in and out with a smile on our faces.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Bryce, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
The dealership is convenient for me as I work in Urbana
The dealership is convenient for me as I work in Urbana but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and my vehicle with the utmost respect and service, which I appreciate greatly and why I'll always drive Toyotas.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
Roger Viti is an excellent customer service agent.
Roger Viti is an excellent customer service agent. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Todd was very helpful during my car repair.
Todd was very helpful during my car repair. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
I'm always treated with respect and my problem will get
I'm always treated with respect and my problem will get solved. Thanks to Todd this past Monday March 18th
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Great experience with Napleton's for regular maintenance.
Great experience with Napleton's for regular maintenance. Roger Viti was especially friendly, helpful and courteous helping out when the car was returned due to a problem after maintenance. The problem was easily resolved. Thanks Roger!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
Roger has been great to do business with.
Roger has been great to do business with. I like the fact that Matthew Odom is the service manager. I felt I had a good relationship with him a another dealership. I also want to say that my shuttle driver was a fun guy to talk to but I don't know his name.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.
I have been coming here for many years, and have always
I have been coming here for many years, and have always been satisfied either good service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.
I was pleased with the service with TODD as my advisor.
I was pleased with the service with TODD as my advisor. He was polite and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!