Reviews
We had a great experience with Sam Samet.
We had a great experience with Sam Samet. He helped us get the car we wanted without any hassle. Got approved for financing through the online site. Everything went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Betty, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I bought a brand new 2023 Mitsubishi Outlander last year.
I bought a brand new 2023 Mitsubishi Outlander last year. Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first time I brought my car for service, I actually took the shuttle to the mall. After being told 2-3 times that they were on the way, they never came and got me - I had to take an Uber back to the dealership. Next time I came - after being told they would have a car available for me to use while service was performed - I was told that was not option. Both my parents have bought cars in the last two months and dissuaded them from going here. I will stand by that. VIP service is a joke. Try another Mitsubishi dealer - or any other…
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we're extremely disappointed to hear that you left Napleton's Auto Park of Urbana unsatisfied. We want to regain your trust and your business so please reach out to us at (217) 367-1222. We will work with you to resolve this matter to your satisfaction.
Great service and attention to detail.
Great service and attention to detail. Always well taken care of by Roger at the Urbana location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
Todd was the service advisor for my 10,000 mile service.
Todd was the service advisor for my 10,000 mile service. Todd showcases the expert and professionally delivered customer service you will receive at Napeltons. He had me smiling the moment I met him and wow did he deliver. It is a team effort to deliver the product and I must at this time also thank and compliment those I did not meet who also who provided service that visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Didn't honor the deal that we agreed upon.
Didn't honor the deal that we agreed upon. The contract had all the fees they agreed to knock off the price of the vehicle. Buyers beware.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.
Apparently, Napleton's does NOT care to make matters right. After calling numerous times and leaving messages--as a manager was oddly never available to talk with--I never received a call back to discuss this matter. We definitely will not be buying another car from this place.
After talking with the general manager and sales manager on multiple occasions about this matter, it's very obvious that Napleton's has zero customer service after making a sell.
Todd was great, as usual.
Todd was great, as usual. Was very early for my appointment but managed to get my truck in and finished ahead of schedule.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They lied about interest rate and charges on a car that
They lied about interest rate and charges on a car that was just purchased. They strong arm you to get a vechile. Disappointing
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Killus, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.
Todd is very friendly and helpful.
Todd is very friendly and helpful. Willing to answer all the questions and shows very good attitude.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Todd es uno de los mejores, muy amable y atento, me
Todd es uno de los mejores, muy amable y atento, me explica muy detalladamente todo lo que necesita mi RAV4. Siempre que voy a mi servicio pido por Todd .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola Debbie, nos complace saber de tu experiencia con nosotros. La satisfacción del cliente es una de nuestras principales prioridades y nos alegra saber que nuestro personal fue tan útil. Si tiene alguna necesidad o pregunta adicional, ¡estaremos encantados de ayudarle! ¡Viajes seguros!
Bought my RAV4 there and the follow up maintenance
Bought my RAV4 there and the follow up maintenance department is very professional and communicates so a guy like myself can understand what my car needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.