Reviews
Todd was great to work with, very nice and helpful.
Todd was great to work with, very nice and helpful. Explained everything well and kept me up to date with everything!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service in a short amount of time.
Great service in a short amount of time. The only thing that would make service better is a car wash and a vacuum for new car owners!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
I get great service for my Toyota Avalon at this
I get great service for my Toyota Avalon at this dealership. Roger always explains the services to be performed and the estimated cost. He also notifies me of the progress of the service and any unexpected finds. I have been completely satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
I just wanted to give a shoutout to Derek Scroggins for
I just wanted to give a shoutout to Derek Scroggins for taking care of my 16 year old son on his first oil change - as he has our whole family over the years. His customer service is top notch! If you’re getting your car serviced, I highly recommend Derek at Napleton’s!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.
I have enjoyed my experience with Napleton’s Toyota for
I have enjoyed my experience with Napleton’s Toyota for both sales and maintenance. Todd was my maintenance rep, and he took excellent care of me. Todd communicated well and was transparent about maintenance options and pricing. Great job, and I look forward to working with Todd again at my next appointment!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Clint, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Auto Park of Urbana!
I saw Roger for my scheduled maintenance and everything
I saw Roger for my scheduled maintenance and everything went smoothly. He was very polite and informative, and the service was fast!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nicole, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Fantastic, professional and friendly customer service.
Fantastic, professional and friendly customer service. Best in town. Won't go anywhere else for car maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Veerich, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Roger is absolutely amazing!
Roger is absolutely amazing! I’ve been to Toyota service centers in two states and have dealt with a jerk before, Roger is not one of them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I love my Tacoma and have complete faith in the service
I love my Tacoma and have complete faith in the service department. Thank you guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.
Roger is the best Toyota service specialist hands down !
Roger is the best Toyota service specialist hands down !!! If you need assistance please ask for him ! He will go above and beyond every time I can’t stress it enough. Thank you again sir for always helping me get my vehicle taken care of .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!