Napleton's Auto Park Of Urbana

After car shopping in the Peoria/Bloomingotn area for the past month, I decided to stop at Napleton’s while visiting from out of town for the weekend—I wish I hadn’t. From the very beginning, the salesman was argumentative and uninformed. We started off our conversation by him arguing with me over what type of car we were looking at, despite the fact that the model and trim level were clearly stated on the sticker in the window for all to see. He was unable to answer some questions about the vehicle, turned out to be wrong on some questions I asked, and only wanted me to drive through a residential neighborhood where there was a stop sign every block for my test drive. After the test drive, he requested I come inside to talk numbers. I informed him that I knew the vehicle was priced lower online than it was on the lot. He seemed very concerned over this, and the process only continued to get more suspicious. However, he promised me that I/the vehicle qualified for three rebates, plus 0% financing. When he came back with his offer, he told me two rebates weren’t going to happen and that the third didn’t even exist. At this point, I had lost interest. I gave a bottom line price, which prompted a visit from the sales manager. This man never gave me his name and instead took to berating me immediately—telling me (very condescendingly) that I was ridiculous to think I could get any rebates (even though they were promised) or that they would budge from their sticker price. I was informed that he came to work to make money and that this simply wasn’t going to make him enough. I told him how misleading the entire process had been and that I wanted to leave. Instead, he continued to all but yell at me—belittling me along the way as if I hadn’t ever bought so much as a loaf of bread. After some additional research, I found out that the vehicle DOES qualify for rebates through Mazda, and they’re even more than I had been told. Many things happened in between these highlights, but overall, I’m glad I left Napleton’s without a car, despite how much I liked the vehicle itself. An honest process and knowledgeable salespeople would have made me a customer for life; instead, I’ll avoid Napleton’s and continue to shop elsewhere.

Brad McElroy was extremely helpful in helping me purchase a new vehicle unplanned. He explained everything, answered all my questions, helped alleviate my stress. I am very pleased with everything and my new vehicle.

I have always received great customer service when I come. I have a 2015 Hyundai Tucson and I have brought it here multiple times and enjoy the service and environment

Brad McElroy was extremely helpful in helping us find our new car! He was very knowledgeable and there was no pressure at all during the entire process. We will definitely recommend Brad at Napleton's!

Brad McElroy made my first time car buying experience enjoyable. He was reassuring and made this potentially nerve racking experience pleasant and fun. Brad was clear cut and concise, I never at any time felt unsure of any of the steps along the way. I would suggest to any of my friends and strangers alike in the car buying market to go see Brad.

Brad McElroy was good very detail on the job when looking for a car or any vehicle i would recommend him to anyone awesome guy

Went in to explore some options and left with a better vehicle than I expected to get. Staff was super helpful every step of the way and Kole was able to make sure I got everything I needed out of a new vehicle.

Napleton's Auto park of Urbana offers really great service! Wait time can sometimes get a little hefty but they offer a shuttle to take you back home as you wait

I bought a Chevy Impala from Brad McElroy. He did a good job with helping to buy a car. I have known him for over 20 years. I wouldn't buy a car from anyone but him.

This was my 4th car I leased and I was in and out in under 2 and a half hours. From the salesman, to the GM, and finance guy they were all knowledge and quick to give us answers. Their facilities were immaculate. I have always had prompt service with the service department too.