Napleton's Auto Park Of Urbana

Brad McElroy This was our 3rd car urchase from Napeltons. I would not have another sales person than Brad. I call him ahead of time sand tell him what I am looking for. He has a variety of cars for us to look at when we arrive. He never disappoints and is right on target. We will come back to give him our business as long as he is with the business. This was our first NEW car purchase from him. He made that possible. We thought that we could only swing a used car.

Went in looking for a new car. Brad McElroy assisted me in finding the perfect fit for me, while staying within my budget. I would definitely recommend to anyone looking to buy a car.

I've had my previous vehicle serviced at VW service department, enjoyed the experience so much I decided to purchase my first Volkswagen at Napleton's. My salesperson was Matt Morales-- He was very personable and a delight to work with. I HIGHLY recommend working with Matt and the entire VW team!

Brad McElroy and the rest of the Napleton crew has sold me 2 vehicles now and has been great to deal with. I appreciate the kindness and will return in the future.

I have been a VW owner for over 15 years. I?m not a fan of change. Kevin Abramscrystslwatkins at VW went above and beyond to help insure all my questions were meet and explained things to me in detail for my big step of switching VWs. I loved my car and would have pushed it for miles even after it was well past it?s prime. Kevin made sure not only to take my future into consideration but my daughters as well when deciding which car would be best for our family. He made the process very smooth. He answered all 5 million of my questions without hesitation. And even helped get my car seat installed. His customer service represents the values the VW uphold. I am very thankful and would recommend Kevin Abrams to anyone who wanted a straight shooter, knowledgeable, Professional and repeatable sales consultant for the purchase of any vehicle.

Kole was super personable, patient, and helpful during the entire process. Nothing but praise and gratitude, for his service and personal touch. Definitely deserves KUDOS and all that come with it. I have already referred Kole to others. Thank you! Lisa 2017 Kia Rio.

March 3, 2017, I went to Napelton of Urbana to buy a used car. I had been living overseas teaching in China, Turkey, and Bosnia for 18 years and at 87 returned to my farm in Illinois. Needed to keep the price below $5,000 but the only thing they showed worthwhile was a 2002 Toyota Camry XLE for $6,900 which I asked for a reduced price and lowered to $6,400. I asked the NADA or Kellys Blue book evaluation, the salesman said he didn't have that information. I gave my credit card four times to the salesman to put $2,000 down and pay for vehicle registration, license and $80 monthly insurance. A week later and engine check shows on the dashboard and I returned to have a service check. the accountant went to service garage and knocked on the passenger side for me to open the door. She opened the door and took out all the paper work but nothing was done on checking the engine and after half an hour was told to go. But papers were not returned to the glove compartment but put under the passenger seat where I found them three months later. If I had been in an accident or stopped by the police I would have been arrested and put in jail. But then the insurance company raised its premium to $1,59 and the U of I Credit Union was charging 11.5% on the sum of charges that was now that came up to $5,900. I then went to my new bank to apply for a loan and the manager pulled up the NADA book evaluation and said he could only lend me the highest price for trade in value and the insurance man wanted access to my new bank account and a trip to the U of I credit Union Raised my monthly payers to $186 on November 17, 2017. My experience at Napleton for a 2002 Toyota with NO Warranty was not very good.

This is my fourth VW from this dealership. This time I enjoyed the car shopping experience with Matt, the new VW sales, thank you for a smooth and professional business!

Napleton’s handled my problem head on. They were very fast and responsive to all of my needs for purchasing a new vehicle. From working with the service department to the general manager and finance department all of them were great and made the dreaded car buying process fast and painless. I have been a VW owner for over 15 years. I’m not a fan of change. Kevin Abrams at VW went above and beyond to help insure all my questions were meet and explained things to me in detail for my big step of switching VWs. I loved my car and would have pushed it for miles even after it was well past it’s prime. Kevin made sure not only to take my future into consideration but my daughters as well when deciding which car would be best for our family. He made the process very smooth. He answered all 5 million of my questions without hesitation. And even helped get my car seat installed. His customer service represents the values the VW uphold. I am very thankful and would recommend Kevin Abrams to anyone who wanted a straight shooter, knowledgeable, Professional and repeatable sales consultant for the purchase of any vehicle.

We bought a Ford Escape from Napleton?s in early February. Our sales person was Kole Porter and he was very good. He came and talked with us and wasn?t pushy or aggressive like most salespeople you meet