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Napleton's Auto Park Of Urbana

(3,369 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Ben and Nate need raises

Ben and Nate were wonderful in helping me to purchase my new 2018 Hyundai Elantra. Nate was able to answer all of my questions and then some. He was very knowledgable about all of the safety features that I was looking for in a new vehicle and made the test drive a pleasant one as well. Ben was quite helpful as well, making sure I did not feel rushed into a decision and made sure I was very well taken care of during my wait for the Elantra to be ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

my daughter already gave one. Her Name Is Karla

My Daughter Karla already gave you one. I can say she and I are so happy with the car. thanks you all who made this happen. Thanks and God Bless. And Merry Christmas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brad and Levi got me exactly what I wanted!

I recently purchased a SantaFe sport. I had some definite requirements that were hard to locate but Brad and Levi persevered and I got the exact color and kind of vehicle I wanted! Very happy with the sales and service at Napleton's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent place to buy a car

Great service, perfect sales person, I would come back, would hope to work again with Arthur Luke. Everything went perfect. Was timely and got the deal I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service!

From my first email contact with Napleton Autopark of Urbana, Derrick Helm and Kevin Abrams worked hard to ensure the car buying process was smooth, painless and successful. I was able find the exact car I wanted with no hassle. When I arrived to pick up my new vehicle everything was ready to go and they patiently went through all the unique features of my new car. I would highly recommend them to future buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear that everything was completed to your satisfaction, Sionnon! Please let us know if there is ever anything else we can assist you with.

Service.

I had very great experience working with Arthur luke be has sold me my last two cars and now this one he is the best salesman u can have

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brandon Outlander sport

Brandon got us a very good deal. Thank you Brandon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Tiffanie! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

New GTI

We bought a new GTI from Kevin Abrams. He and Derrick Helm made everything smooth and as easy as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!

Trade in Old, Purchase New

I purchased a 2017 VW Passat on Wednesday, November 22 from Napleton’s. Since I’ve had many issues with the 2013 Passat that I purchase over four years ago, I decided not to purchase another car from Napleton’s. Derrick Helm pretty much convinced me too purchase the new car and he worked wonders with the numbers. Derrick also connected me with one of his salesmen, Kevin before I made the decision to purchase. Kevin did such a great job giving me detailed comparisons between my 2013 model and the 2017 model, he totally convinced me as well. He explained in great detail the difference and the advantages and did a great job. I am very pleased with the new car and wanted to thank Derrick and Kevin. I most likely would not have purchased another car if it were not for these two men. Thanks GUYS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people, and great service

Napleton's is a great dealership and very responsive. Customer service is great and they have a huge car selection. I would highly recommend it to anyone who wants to buy a new Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.