Reviews
Ben and Nate need raises
Ben and Nate were wonderful in helping me to purchase my new 2018 Hyundai Elantra. Nate was able to answer all of my questions and then some. He was very knowledgable about all of the safety features that I was looking for in a new vehicle and made the test drive a pleasant one as well. Ben was quite helpful as well, making sure I did not feel rushed into a decision and made sure I was very well taken care of during my wait for the Elantra to be ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
my daughter already gave one. Her Name Is Karla
My Daughter Karla already gave you one. I can say she and I are so happy with the car. thanks you all who made this happen. Thanks and God Bless. And Merry Christmas
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brad and Levi got me exactly what I wanted!
I recently purchased a SantaFe sport. I had some definite requirements that were hard to locate but Brad and Levi persevered and I got the exact color and kind of vehicle I wanted! Very happy with the sales and service at Napleton's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent place to buy a car
Great service, perfect sales person, I would come back, would hope to work again with Arthur Luke. Everything went perfect. Was timely and got the deal I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service!
From my first email contact with Napleton Autopark of Urbana, Derrick Helm and Kevin Abrams worked hard to ensure the car buying process was smooth, painless and successful. I was able find the exact car I wanted with no hassle. When I arrived to pick up my new vehicle everything was ready to go and they patiently went through all the unique features of my new car. I would highly recommend them to future buyers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear that everything was completed to your satisfaction, Sionnon! Please let us know if there is ever anything else we can assist you with.
Service.
I had very great experience working with Arthur luke be has sold me my last two cars and now this one he is the best salesman u can have
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brandon Outlander sport
Brandon got us a very good deal. Thank you Brandon
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car, Tiffanie! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
New GTI
We bought a new GTI from Kevin Abrams. He and Derrick Helm made everything smooth and as easy as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
Trade in Old, Purchase New
I purchased a 2017 VW Passat on Wednesday, November 22 from Napleton’s. Since I’ve had many issues with the 2013 Passat that I purchase over four years ago, I decided not to purchase another car from Napleton’s. Derrick Helm pretty much convinced me too purchase the new car and he worked wonders with the numbers. Derrick also connected me with one of his salesmen, Kevin before I made the decision to purchase. Kevin did such a great job giving me detailed comparisons between my 2013 model and the 2017 model, he totally convinced me as well. He explained in great detail the difference and the advantages and did a great job. I am very pleased with the new car and wanted to thank Derrick and Kevin. I most likely would not have purchased another car if it were not for these two men. Thanks GUYS.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people, and great service
Napleton's is a great dealership and very responsive. Customer service is great and they have a huge car selection. I would highly recommend it to anyone who wants to buy a new Hyundai.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car