Reviews
Great service and people
Friendly people, good service, nice atmosphere. Sales staff made sure that we knew as much as possible about all aspects of the buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, Stanley. We strive to provide excellent service to our customers at Napleton's Auto Park of Urbana. Wishing you a great day until the next time we meet.
Best car buying experience ever!
The car buying experience at Napletons is GREAT! Bruce always gets me the best deal possible. He's very honest. My family and I have purchased numerous vehicles from what was once O'Brien's and is now Napletons. Not only is sales department wonderful but so is the service department. Pat is my service advisor and she's great. I'll never car shop anywhere else again. Love the whole Napleton family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car buying experience
Car buying experience was very professional and I was satisfied with the customer service. The dealership has a wide selection of styles, colors, and vehicles to choose from.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
All questions were answered quickly and accurately. Salesmen were helpful but not pushy at all. Overall it was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jennifer, for reaching out to us. Your opinion plays an integral part in our customer service. You really made our day today.
Great sales person not great detailing experience
Our sales person was excellent. Friendly, knowledgeable and patient. He took the time to answer all our questions and addressed our concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kristen, thank you for taking the time to leave us feedback.You really made our day today.
jeanie2017kiasorento
jeanie 2017 kia sorento napletons auto park urbana arthur luke sales consultant it was enjoyable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeanie, thank you for taking the time to leave us feedback. You really made our day today.
SATISFIED CUSTOMER
THE NAPLETON TEAM WAS VERY PROFESSIONAL AND COURTEOUS. VERY INFORMATIVE, KNOWLEDGEABLE AND HELPFUL IN ALL AREAS OF CAR PURCHASE. THANKS AGAIN AND WE LOOK FORWARD TO THE NEXT TIME WE NEED A VEHICLE FROM NAPELTON'S....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Henry McKinley
Your service was very rewarding. You showed highly interest with your customers and we appreciate everything. Your score is A plus. I recommend friends and relatives to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cody Gagnon at Napleton's
He was very pleasant to work with and strongly recommend him to any of my family or friends.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Best, Napleton Toyota of Urbana Team
Good options and nice facility
Don Scheels was very helpful. I needed to get a truck quickly before moving out of state and he helped the process go smoothly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for sharing these comments, Jonathan. You really made our day today.