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Napleton's Auto Park Of Urbana

(3,366 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Great staff and wonderful experience!

We came in on a cold night and I was worried about all of the walking that might be involved. Brad brought all the cars to me right by the showroom and I didn't even have to go outside.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Purchasing a car can be a stressful and dreaded experience for me, but Sam and Markiss did everything they could to make sure it was as stress free as possible. Sam asked the right amount of questions about what I was looking for in a car, and didn't present me with a vehicle that was out of my price range, or something I wasn't looking to buy. Sam went above and beyond, even answering questions on his day off. Markiss assisted us if Sam wasn't available, and he was great to work with as well. All Napleton staff we encountered were friendly and professional, something that was much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

After being deceived by Happy Hyundai in Chicago, I found exactly the car I wanted at Napleton's in Champaign. The salesman and staff weren't pushy and met my needs as a customer and restored my faith that honesty still exists in the car sales industry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Perfect!

Was very professional and enjoyable experience. Will be back to purchase my next vehicle and wouldn't hesitate to send a friend or family member to napletons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great buying experience

Excellent service. No hassles, no pressure into our purchase. Matt was very helpful with the sale of our 2017 Toyota Camry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Matt was very helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Napleton Toyota of Urbana Team

Elantra purchase

I was in a rush trying to secure a deal on a new Hyundai Elantra before the new year. I was treated well, and considerate. Brandon even worked well with us to finish the paperwork while we ran out of town , then returned to close the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience

We had a very good experience. We feel we got a fair price and very good service. Very helpful and friendly. Would buy here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

That'll do pig, that'll do.

Very satisfied with the service received, and their ability to work with me on a price. I would buy from this dealership again. They had the right amount of attention without being too pushy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Service

I had Excellent Service! Cody was wonderful and very helpful. He was very knowledgeable about the vehicle I was looking at. Markiss and Levi were extremely friendly and professional as well. The experience was very easy. They all took great care of me. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great sales experience, friendly staff

Friendly sales staff, great buying experience. Definitely will recommend to friends and family and will revisit for future car buying needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We cannot thank you enough for your wonderful review of Napleton Toyota of Urbana and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Napleton Toyota of Urbana Team