Reviews
Decent services.
Decent services. Todd is very professional and helpful. Everything was done quickly and properly. Would recommend this dealer and Todd as your advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lynn, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
I’ve have tried to contact the financial department for
I’ve have tried to contact the financial department for over a month with no response not a happy customer
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Nick Buhr was incredibly helpful today.
Nick Buhr was incredibly helpful today. Took vehicle in with battery issue. They didn’t find any problem with the battery. Nick explained what would be helpful to keep the battery charged in the future. No charge, very short wait. Nick was extremely pleasant, professional and helpful. Highly recommend Nick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jim, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please don't hesitate to reach out to us if there's anything more we can do!
I worked with James Johnson and he was very knowledgeable
I worked with James Johnson and he was very knowledgeable about the Toyota Tundra I was purchasing. He went above and beyond to show and tell me every feature the truck had to offer. He was very kind and helped make the truck purchase and trade in a seamless fast process. He helped work with me to get my trade in and purchase vehicle to the number I was looking for. The dealership itself had very good and responsive communication.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Ben Starks is always a pleasure to work with, made it
Ben Starks is always a pleasure to work with, made it possible to get my dream 2020 Hyundai. Thank you Ben I know I can always can count on you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.
I made a same day appointment and next thing I knew I was
I made a same day appointment and next thing I knew I was walking away with the exact car I wanted. The finance team was extremely helpful given my credit circumstance and was able to get me approved for the exact car I wanted. Sam, was wonderful. He was very informative and taught me all the little things I needed to know about the car before I drove off. Not only was Sam friendly, down to earth, and on my side the entire time but he’s a Grateful Dead fan so we really kicked it off. Genuinely such a great guy and I love my new RAV 4!! Thanks SAM!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Please let us know if there is anything else we can do for you; we are more than happy to help!
I was able to get a very good deal on a very good car.
I was able to get a very good deal on a very good car. Napleton’s helped me pick out the perfect car for my family. I am very happy that I want to Napleton’s. The free car wash is also a huge perk!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Logan, we are delighted to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service from Roger Viti as usual!
Excellent service from Roger Viti as usual! Will definitely be back for service visits in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. We look forward to your next visit! Take care!
Great staff
I worked with Sam Samet and Derrick Helm, two terrific salesmen who gave me all the info I needed as succinctly and fast as possible. I got their personal info and had access to their help any time of day. They were nice and got me a great car as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Roger viti is the best to work with!
Roger viti is the best to work with! He is professional and understanding of my vehicles needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dave, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Our team is available should you require any extra help.