Reviews
My Experience with Napleton Toyota of Urbana
I was at their dealership almost during their closing time but they still accomodated us to show their inventory. The salesman was very knowledgeable and explained the vehicle features in detail. I would definitely recommend the dealership to my friends and colleagues in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Venu, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The dealership was great to work with.
The dealership was great to work with. Jamal answered all my questions and was so friendly and welcoming!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I made a same day appointment to test drive a car.
I made a same day appointment to test drive a car. When I arrived I was told the car was no longer available. It never feels good to be treated that way. It's just basic common sense and common courtesy but Napleton's doesn't have it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The process of buying my car was very smooth thanks to
The process of buying my car was very smooth thanks to Sam Samet he was very helpful through the process and to Derrick Helm. This is a really great place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please let us know if there is anything else we can do for you; we are more than happy to help!
Sam and Derek are caring out go and 2 of the best to work
Sam and Derek are caring out go and 2 of the best to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
Jamal was unbelievably helpful in showing the features of
Jamal was unbelievably helpful in showing the features of our new vehicle and guiding us through the process of purchasing the car. In addition he was quite personable and easy to talk to. Highly recommended!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great prompt service.
Great prompt service. From the start to pulling into garage and meeting with the advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Saw a car online and called dealership to make sure car
Saw a car online and called dealership to make sure car was available since it was a 2 hour drive. Was assured it was ready to test drive. Made the drive over only to find out the car was not ready and had major repair issues. They were not even sure if they were going to sell it or just send it to auction. Was told the same thing had happened to costumers 2 days earlier. Sales manager tried to avoid me and had salesman offer to give me some fuel. After waiting 20 min for gas because sales associated couldn't find the gas card we just left. Asked for managers or owners name and was assured it would be texted to me but of course it never was. Would not trust anything they have advertised and they certainly didn't care about righting their mistake. Zero stars if possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (217) 367-1222 to speak to our manager directly.
New Car Purchase
We had a wonderful experience with Napleton’s and salesman Sam Samet. He made sure we had the best experience possible. We were able to complete the application online and received an estimated quote ahead of time which helped to determine whether we wanted to proceed with purchasing our new vehicle. When our new car arrived and we arrived at the dealership, the process was completed timely and efficiently.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome efficient, personable and very accommodating due
Awesome efficient, personable and very accommodating due to an out of state purchase highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your positive comments about Napleton Toyota of Urbana! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!