Reviews
JJ did a great job
We were guided through the new car purchase process by Mr. James Johnson. He provided great overall service all the way from test drive to new car delivery.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Todd was an excellent service advisor, and let me know
Todd was an excellent service advisor, and let me know what was happening with my vehicle at every step. Very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
JJ made the car buying experience seamless and pleasant.
JJ made the car buying experience seamless and pleasant. I recommend buying any car from him. 5/5 stars!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Indy, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
They were great and I had excellent service from the time
They were great and I had excellent service from the time I set my appointment to driving off the lot!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Carrie, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service.
Great service. Todd was great! Very timely oil change. Pleasant waiting area. Very satisfied customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sarah, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
They promised to furnish a 2nd key Fob for our 2021
They promised to furnish a 2nd key Fob for our 2021 Highlander and preformed a courtesy maintenance check during our appointment. Todd answered all our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.
Always quick to schedule service.
Always quick to schedule service. Very clear on options and alternatives. Generally quick turn around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback, and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had the pleasure of buying a new Toyota Highlander from
I had the pleasure of buying a new Toyota Highlander from Bruce Andree. He was extremely helpful with my purchase. He explained everything the Highlander had to offer and educated me on how everything works. The entire experience was a wonderful experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mika, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful personnel that I encountered.
Wonderful personnel that I encountered. Respectful, considerate, kind, and helpful from the young lady that I first encountered, service director Todd, to driver who gave me a ride home. All in the service department. I came in with a battery emergency without an appointment, and they respectfully treated me as though I did. I appreciate all that they did. Todd was especially wonderful in taking care of me from beginning to the end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Everything was perfect except for some mistakes about the
Everything was perfect except for some mistakes about the costs at the beginning. Sam patiently helped me decide which car matched my interest and pricing situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Shirin, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!