Napleton's Auto Park Of Urbana

Absolutely terrible service department. I was told it would take about 2 weeks for my car to be finished and now I am going on my 2 month mark and have been told multiple times I would get a loaner just to be told every time that that’s not an option because other people are using them and that it’s going to take another 2 weeks every time I call.

I’m a retiring customer. Napleton Toyota at Urban provide exceptional service here. Staffs are so nice and friendly.

Benjamine was terrific, he facilitated an smooth and excellent transaction. I highly recommend working with him

Our experience was good. Ben Starks is a very good sales person, not high pressure.

The service is excellent. Todd explained everything and made sure my car was ready for the road.

We have purchased several cars from Ben Starks, he has always been very helpful and we appreciate everything he has done for us.

They do a excellent job and the service is good and I come back thanks

Ben is awesome. We have bought 4 cars from this dealership and plan to buy more!

I bought a truck from Sam Samet in 2015 and it was a very pleasant experience. When my wife needed a new car we went straight to Sam. We had very specific size and model requirements. He worked very had to find a car to meet our needs but Napletons did not have what we needed. We finally found it at a dealer 50 miles away. Even though we bought it elsewhere we will be getting our service from Napletons thanks in good part to Sam. He is on my list of folks I recommend to friends.

Sam Samet helped us with purchasing our new-to-us 2021 Kia Telluride. Sam was super nice & very personable- which made the experience as enjoyable as could be- not your average car salesman. We never felt pressured. He was patient with us taking our time. He went above & beyond for us- staying later in the evening so we could test drive + helped us get started with some paperwork. With the amount of time you spend with the person who’s selling you your car - Sam was the care salesman to have! Tyson in the business center was also a pleasure to work with. He was patient with us & helped reassure us to make sure our car is covered.