Reviews
Had my prius breakdown cause my hybrid inverter coolant
Had my prius breakdown cause my hybrid inverter coolant pump broke on the highway while going to Chicago, went straight to the dealership and they got us in right away. Todd was my service advisor and he was great. Told us the process and offered us a ride back to my place. It made a stressful day much better. He also was very clear and consistent on his communication of what was going on. He broke down all the issues and expenses and documented everything with videos. He even figured out how to contact us about repair delays due to power outages from a storm (he called us through a landline). Would go again and work with Todd.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lucy, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ms. Huskisson was the greatest!! All along the time my
Ms. Huskisson was the greatest!! All along the time my Kia was being serviced Ms.Jessica made sure I knew what they were doing and all other services done by the Tech.whose name is Mr.Jesus Padilla whom I may add his service was excellent and very prompt! People like Ms. Jessica and Mr.Padilla should be recognized above all because without them our Cars would not work properly! It’s there knowledge and experience that we need in our everyday lives! Thank you so much, Blessings, Sincerely, Teresa Rosales
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
This was an entirely positive experience & I bought a
This was an entirely positive experience & I bought a lovely car to boot. The salesman (Ben Starks) was incredibly kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.
Gregory Mitts was amazing and patient and I would come
Gregory Mitts was amazing and patient and I would come back again to do it again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best service ever !
Best Salesperson I have ever n et
My husband and I arrived at Napletons today around noon and at five we were in our Toyota Tacoma driving home. Jim Johnson met us at the front door and made our experience so quick and easy. Best salesperson I have ever had the opportunity to meet. Thank you Jim for your service and taking such good care of us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Craig, thanks for your great review, and for giving our dealership such a high star rating!
Brandon was my service advisor today.
Brandon was my service advisor today. Helped save a couple of bucks. Appreciate it. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Todd in the service department was GREAT!
Todd in the service department was GREAT! Tested and replaced the 12V battery on time. Todd treated us with respect and professionalism. Five stars ⭐️⭐️⭐️⭐️⭐️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Replaced Prius C 12V battery on time and with a sincere
Replaced Prius C 12V battery on time and with a sincere and pleasant smile from Todd, despite inclement weather.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome Job
I would like to thank Sam Shamet and Lance Roman. These guys really took care of me over the last couple of days. There are at Napletons and I appreciate everything you guys done for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stewart, we're happy you found our staff so supportive during your experience here at Napleton's Auto Park of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.
New car purchase
Sam Samet was great through the entire process. He explained everything very throughly and took time to have the vehicle set up! Thank you for your help we will be back in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jamie, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!