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Keyser & Miller Ford

(349 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–7:00pm
Tuesday 9:00am–9:00pm 8:00am–7:00pm
Wednesday 9:00am–9:00pm 8:00am–7:00pm
Thursday 9:00am–9:00pm 8:00am–7:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 241-7918 (888) 241-7918
Used (877) 496-6465 (877) 496-6465
Service (877) 495-7264 (877) 495-7264

Reviews

(349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keyser & Miller Ford from DealerRater.

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Nick and his team always do a fantastic job while...

Nick and his team always do a fantastic job while servicing my vehicles. I can always expect professional attitude and excellent quality. I highly recommend his team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pat, Thank you for the 5 star review and the awesome words about Nick he is terriffic!

Sales and Service

I would recommend Keyser Miller Ford. As always, they provide excellent service. I purchased a 2020 Ford Escape. I had a very friendly, polite and knowledgeable team working for me. I was not rushed at all. The team took the time to answer all of my questions and showed me all the features on my new vehicle. It was a very pleasant experience and I admire the way the team all worked together. A special shout out to Nick in Service! He is always extremely helpful! He’s AWESOME! Thank you to the entire team at Keyser Miller a Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sue, Thanks for the 5 Star review and the glowing remarks about our service department and Nick!!

Excellent

Keyser Miller Ford has always been excellent in customer service. When we take our vehicles there we have utmost confidence the repairs will be completed without need for repeat visits. The buying process has always been stress free with Keyser Miller. Tim Cooper was very helpful and assisted us in finding a car to match our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

George, Thank you for the 5 star review and the kind words about Tim Cooper, we are very proud to have Tim on our staff.

Absolutely the best experience ever! Stacey bent over...

Absolutely the best experience ever! Stacey bent over backwards for me to help reach my needs and made it happen all within a couple hours. No regrets going there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review and the wonderful words about Stacey, we are proud to have her on our staff!!

Excellent experience. Rick is a great salesman. Truck...

Excellent experience. Rick is a great salesman. Truck was well serviced and inspected before delivery and on time promised. No complaints at all and im a returning customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

rgfridley, Thank you for the 5 star review and the great words about Rick!!

I purchased a 2017 Ford Fusion and am very happy with the...

I purchased a 2017 Ford Fusion and am very happy with the vehicle. The staff is friendly and knowledgeable about their inventory. I have purchased multiple cars at Keyser & Miller Ford and will continue to purchase additional vehicles from them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Scott, Thank you the 5 star review and the kind words about my staff. So glad you love your car!!

Ford 2019 Ecosport Crossover

Every one was very helpful, and friendly. They explained on how to use the car very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Diane, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

The sales staff were all very friendly and personable,...

The sales staff were all very friendly and personable, and Keith made the purchasing process very quick and easy. I was definitely not impressed with the work of the detail shop crew, and I was a frustrated when no one answered the phone as I was on my way to pick up my vehicle. However, I am satisfied overall.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Matthew, Thank you for the 4 star review and the super words about our sales department.

Mustang

Excellent service, excellent communications etc etc

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

William, Thank you for the 5 star review!!

Helpful without being overbearing

We were met with assistance without being bullied and pushed. We have walked out of other Dealers who tried hardball tactics and will never return to them. Rick Gilbert was friendly and knowledgeable about the vehicle as well as their inventory and we would most definitely purchase from them again ~ The highest praise that I can offer a small business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

R E, So glad you had a great experience with our sales department! Rick is so terrific and I am so happy he is on my staff.