Reviews
Repair/maintenance
I had 4 things that I wanted to be looked at with my car and just about everything expected was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Phyllis. Please come visit us if you need anything else, be it service or sales. Best, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great Staff
Ken Goldberg,the sales consultant, was informative and very helpful without being high pressure. Support staff was also helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Auto Stripping
I made an appointment to have stripes but on my car and the staff couldn't be nicer. The service was performed in a timely manner and I am pleased with my experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Good experience.
I appreciate the loaner and the car wash after service. All employees were practicing all CDC guidelines. Getting an appointment took longer than I expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great experience
Hospitable and friendly staff. The staff were receptive to our needs, They reviewed all the cars features to us and answered our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can't thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Cue replacement
While I'm upset with GM that this is the third different Cue in my 2014 CTS, there was no delay by Rohrich in getting my 'customer waiting' service appointment started and ended on time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rich, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Nick Rosenberg
Mike and Gill in the service has been helping us for years with our cadillacs They always do a perfectly great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Nick! I'm very happy to hear that Mike and Gill were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jim Schwartz, Service Manager, jschwartz@rohrich.com
oil change
Appointment at 10am for oil change. They also rotated tires, and 20 point inspection. I feel it took way too long.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, John! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great purchase
Gave me what I needed out of our trade. Very efficient at preparing all the documents. Very comfortable dealership. Sales staff was very experienced which made for a very efficient process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Very Please with Rohrich Cadillac
Kelly, my salesperson, was a great help in making my decision to lease my vehicle. She was so accommodating. She explained in detail how to use the computer system. She is a great salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Julie, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kelly was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com