Reviews
oil change
Appointment at 10am for oil change. They also rotated tires, and 20 point inspection. I feel it took way too long.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, John! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great purchase
Gave me what I needed out of our trade. Very efficient at preparing all the documents. Very comfortable dealership. Sales staff was very experienced which made for a very efficient process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Very Please with Rohrich Cadillac
Kelly, my salesperson, was a great help in making my decision to lease my vehicle. She was so accommodating. She explained in detail how to use the computer system. She is a great salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Julie, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kelly was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
excellent
they care about their customers would buy again great customer service Mike is the best They are fair on there prices and costs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Valerie, and thanks for the great feedback! We're very happy that Mike was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Excellent Service
Every time I visit the service department I have been well taken care of! Rohrich Cadillac goes out of their way to take care of you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Rohrich Cadaillac great experience
We were very pleased with our experience at Rohrich. We found Lou Cangelier to be very professional, courteous and knowledgable. He went out of his way to make us satisfied. Lori also made the financial process uncomplicated and was a pleasure to work with. Rohrich is fortunate to have Lou and Lori representing your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, William! We're glad to have Lou on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Great service
Very professional atmosphere from the customer service people to the cleanliness of the service department.Will definitely be returning to have my vehicle serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Good choice for service.
West Liberty Ave location provided a trusted service at a good price although I'd have appreciated more discussion about what they did and the overall condition of my car upon checkout.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, Janet. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Jim Schwartz, Service Manager, jschwartz@rohrich.com
My first Cadillac
It was a positive car buying experience with no surprises and much assistance in finalizing the deal and delivery. Our Pittsburgh family happily sent us your way. Could not be happier with our purchase. Even Ray, your driver, who delivered our new car to our Philadelphia home was a true gentleman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can't thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great service, free car was
Quick convient service, free oil change and tire rotation plus free inspection, and before covid19 free food and soft drinks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marsene, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Jim Schwartz, Service Manager, jschwartz@rohrich.com