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O'Brien Mitsubishi

(1,396 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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Very nice job

I was looking for a new car and I loved the Outlander. Zach was my salesman and he was very patient with me and never made me feel hurried or that I was wasting his time. He is also a certeran of the Marines and he was very professional. Great overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your review Tim. We're glad to hear you had a great experience working with Zach!

Great Experience

Will really went the extra mile to make sure that my wife and I left satisfied. Picked up a new Outlander Sport and could not be happier. Will was easy to work with and took great care in explaining the car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Outlander Sport Dustin! We're glad to hear you had a great experience with us!

Top notch customer service

This was hands down the best car buying experience I have ever had. Chris Todd and Steve McCarthy were very low pressure and took great care of us answering all of our questions and walking us through the entire buying experience. Since the sale we have had a few hiccups and these two have gone out of their way to do right by me and my family. Many dealerships will take care of you when there is a profit to be made but what truly sets O'Brien apart is how they treat you after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review. We're glad to hear that Chris and Steve were able to provide you with great service after the sale!

Existing customer buying a new car

I have been a customer of O'Brien Mitsubishi since I moved to Normal Il in 1990. My experience has always been good and the cars I have purchased have been reliable and I have never a problem with them. Besides myself and my wife, we have also bought vehicles from O'Brien for our children. Chris Todd has been our sales representative from day one. He is very knowledgeable and has always been a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for continuing to be apart of the O'Brien Family! We appreciate you! We're happy to hear you enjoy working with Chris and can't wait to see you again.

Obrien and Jay Miller! Great to work with!

Very satisfied with my experience and ability to negotiate with the dealership. Jay Miller was professional, relatable, and listened to what we wanted. Mitsubishi is highly unrated and these guys can hook you up! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jake, thank you for review.We're happy to hear you had a great experience working with Jay!

Jay Miller was very helpful and knowledgeable!

Jay Miller helped me purchase my new Outlander. He provided friendly service and was very knowledgeable with any questions I had. I highly recommend anyone buying a vehicle to ask for him when going into O'Brien in Normal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Outlander Ashley! We're glad to hear you enjoyed working with Jay!

Great service!

Very excited about my new car!! Will Clark made the experience a pleasanat process! I love obrien mitsubishi and will continue to recommend them to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new car Sarah! We're glad to hear you had a great experience with us!

The best service !

Kurt Silcott was my sales person, and he was extremely patient, and willing to give me all the info I needed to make a decision. Very friendly, very helpful, got me the best price he possibly could ! I couldn't have asked for a better car buying experience. And it didn't take all day ! This is my second purchase from O'Brien, and my first NEW car. I have nothing but good things to say about the sales team, the service department, and especially Kurt. He took good care of me !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new car Sherri! Thank you so much for continuing to be apart of the O'Brien family!

Bill Danosky is the best!

Bill Danosky has been selling cars in McLean County for at least 25 years. He has it down, and knows how to make it easy. I send every friend I have to Bill when they ask me about car shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Steve thank you so much for your review. We're happy to hear that you enjoyed working with Bill!

They made it work!

I bought a car from BILL DANOSKY! He was a great person and I loved the service I got today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chantella, thank you for your review. We're glad you enjoyed working with Bill!