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O'Brien Mitsubishi

(1,396 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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Great, professional service!!

It was my first time buying a car and Kate Morris took care of everything for me! She is so personable and professional and any questions I had she was able to answer immediately. I got the exactly kind of car I was looking for and I couldn't be happier! Not only was my first-time buying experience great, but I have taken my old car to O'Brien Mitsubishi's shop for repairs and they are fast, efficient, and get the job done correctly the first time. Their entire staff at O'Brien Mitsubishi are so helpful and friendly. I strongly recommend going here to buy a car, sell a car, or repair your car. They are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your first car Audrey! We're happy to hear that Kate was able to make your first car buying experience a great one!

Zachary Charlton AMAZING!!!!!!! O'Brien Mitsubishi

My husband and I were looking into a new car and ended up working with Zachary Charlton. He was WONDERFUL! He is an ex marine, who was just the nicest sales person I have ever worked with! We walked in with our 7 month old baby who cried the entire time and he even attempted to calm her down. We ended up with a GREAT Car! He even transferred everything from my old car to my new one for me in the rain. =D (And I got a bow)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review. We're glad to hear you enjoyed working with Zach!

Fantastic Experience

I buy a lot of cars. I am 31 and have owned over 30 cars. I walked in and knew what I wanted for my trade and what I wanted to pay for the new car. They were very accommodating and worked with me every step of the way. Jay Miller is the guy you want to see. I chose to come here even though I live right around the corner from a different Mitsubishi dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Geoff thank you for your review. We're happy to hear you had a great experience working with Jay!

just bought a new 2016 outlander from jay miller

i just got the best deal of my life from Jay Miller at Obrien mitsubishi at the normal dearlership. i recommend coming here and talking to Jay Miller and find out for yourself!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Connie thank you for your review. We're glad to hear you had a great experience working with Jay!

Great shopping experience

Recently had the pleasure of shopping for a used vehicle at Obrien Mitsubishi in Normal. My salesman Randall Holman was a joy to work with. He was efficient, showed all car features and made us feel like he truly wanted to sell us a Good Car! We will certainly at some time return to this dealership. We always try to support our veterans and Randall shared his military background with my husband. We will ask for him in the future and highly recommend his expertise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Linda thank you for your review. We're glad to hear you enjoyed working with Randall!

2nd car from O'Brien Mitsubishi!!! LOVE LOVE LOVE

My family and i just bought out 2nd Outlander from O'Brien. WE LOVE IT!!!!! Jay Miller was our sales professional both times and he was AMAZING!! He was always very nice and very upfront. We never felt like he "just wanted to sell us a car" I would HIGHLY recommend anyone who is interested in a new car calls Jay both experienced or new buyer!! Got straight to the point and kept our wants in needs in mind at all times!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brittany thank you so much for continuing to be apart of the O'Brien Family! We're happy to hear you had another great experience working with Jay!

Got the truck of my dreams

Came in on an invitation mailer and walked out with the truck of my dreams. The entire process was smooth and the negotiations was easy. Zach was very knowledgeable at showing the truck and at working with me to get the payments to where I was comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new truck John! We're happy to hear you had a great experience working with Zach!

used car

randall Holman knows used cars , he helped us find a car we could trust , with factory warranty. I would do it again . I hope to get years of service from my used mitsu.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Jeff! We're happy to hear you enjoyed working with Randall!

shopping experience

finally a good experience. I have always hated to shop for cars. went to try out the 2016 outlander. the salesman found the one I wanted. he went thru all the features and we drove the car. that's when it started to get good , he explained he was here to help ,not hurt me. the buying process was easy and painless. when it was done I had a new car clean and gased up. I would truly recommend my salesman ,he cares and wants you satisfied. randall Holman is the salesman to ask for ,yu wont regret it ,im going to tell my family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your review Bobby! We're happy to hear you had a great experience with us!

Great Experience

We came in to see Paul about buying a new car, he made the process easy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sabreena thank you for your review. We're happy to hear you enjoyed working with Paul!